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~subject:"Service quality"
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Service quality
Consumer behaviour
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Konsumentenverhalten
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Theory
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Marketing
23
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23
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22
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14
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Unternehmenserfolg
14
Aufsatzsammlung
13
Customer satisfaction
13
Decision
13
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Dienstleistungsqualität
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11
Firm performance
11
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11
Competitive advantage
10
Complexity theory
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Gastgewerbe
10
Hospitality industry
10
Kundenzufriedenheit
10
Management
10
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Tourismus
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Woodside, Arch G.
7
Marshall, Roger
4
DeWitt, Tom
2
Prentice, Catherine
2
Xu, Yingzi
2
Bernal, Pedro Mir
1
Chaouali, Walid
1
Dai, You-De
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1
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Psychology & marketing
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of hospitality marketing & management
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Journal of retailing and consumer services
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ECONIS (ZBW)
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1
AbsolutelyBest ham to Pocatello, Idaho, USA : arrival delay in customer's order
Woodside, Arch G.
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 337-340
Persistent link: https://www.econbiz.de/10011635712
Saved in:
2
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
3
Problem gamblers' harsh gaze on casino services
Prentice, Catherine
;
Woodside, Arch G.
- In:
Psychology & marketing
30
(
2013
)
12
,
pp. 1108-1123
Persistent link: https://www.econbiz.de/10010232490
Saved in:
4
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
5
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
6
Theoretical advances in service breakdown prevention and recovery : rich service enactment to improve server-client interactions and outcomes
De Villiers, Rouxelle
;
Woodside, Arch G.
;
Tipgomut, …
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
2
,
pp. 164-180
Persistent link: https://www.econbiz.de/10014252829
Saved in:
7
Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Dai, You-De
;
Zhuang, Wen-Long
;
Hsu, Shih-Yun
;
Huan, …
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012128981
Saved in:
8
Exploring customer loyalty following service recovery : the mediating effects of trust and emotions
DeWitt, Tom
;
Nguyen, Doan T.
;
Marshall, Roger
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 269-281
Persistent link: https://www.econbiz.de/10003705604
Saved in:
9
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
10
Jaypatient-induced service sabotage behavior : the issue of self-esteem of hospital nurses
Ling, I-Ling
;
Marshall, Roger
;
Xu, Yingzi
;
Lin, Wan-Ying
- In:
Health marketing quarterly
31
(
2014
)
3
,
pp. 213-230
Persistent link: https://www.econbiz.de/10010489681
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