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A framework to identify service quality determinants of IT enabled scalable ventures : a study from Indian context
Basu, Rana; Bhola, Prabha - In: Journal of information & knowledge management : JIKM 13 (2014) 4, pp. 1-14
Persistent link: https://www.econbiz.de/10010495813
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Impacts of health information technologies on e-quality and e-revenue hospitals
Wei, June; Kostevicki, Stacey; Lu, June; Liu, Yuan - In: International journal of services and standards : IJSS 13 (2019) 1/2, pp. 104-128
Persistent link: https://www.econbiz.de/10012285545
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Exploring the role of service quality and knowledge for mobile health services
Nisha, Nabila; Iqbal, Mehree; Rifat, Afrin; Idrish, Sherina - In: International journal of e-business research : an … 12 (2016) 2, pp. 45-64
Persistent link: https://www.econbiz.de/10011505060
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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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Measuring the Quality of Health Services Provided at a Greek Public Hospital through Patient Satisfaction. Case Study : The General Hospital of Kavala
Georgiadou, Vasiliki A. - 2017
Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services, developed by Padma et al. (2009), composed by eight quality...
Persistent link: https://www.econbiz.de/10012951333
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Determinants of customer satisfaction in healthcare industry : the case of the Hellenic Red Cross
Chalikias, Miltiadis; Drosos, Dimitris; Skordoulis, Michalis - In: International journal of electronic marketing and … 7 (2016) 4, pp. 311-321
Persistent link: https://www.econbiz.de/10011664549
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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
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Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala
Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72
Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services, developed by Padma et al. (2009), composed by eight quality...
Persistent link: https://www.econbiz.de/10011709598
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The impact of health information technology bundles on hospital performance : an econometric study
Sharma, Luv; Chandrasekaran, Aravind; Boyer, Kenneth K.; … - In: Journal of operations management 41 (2016), pp. 25-41
Persistent link: https://www.econbiz.de/10011455899
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Functional IT complementarity and hospital performance in the United States : a longitudinal investigation
Mishra, Abhay Nath; Tao, Youyou; Keil, Mark; Oh, Jeong-ha - In: Information systems research : ISR 33 (2022) 1, pp. 55-75
Persistent link: https://www.econbiz.de/10013188265