//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The study of service innovatio...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Innovation
93,042
Relationship marketing
26,355
Beziehungsmarketing
25,680
Führungsstil
21,463
Innovationsmanagement
21,119
Leadership style
20,963
Innovation management
20,450
Consumer behaviour
20,135
Konsumentenverhalten
19,749
Brand management
17,731
Markenführung
17,318
Customer satisfaction
15,530
Theorie
14,026
Kundenzufriedenheit
13,947
Theory
13,728
innovation
13,183
Dienstleistungssektor
12,460
Service industry
11,454
Deutschland
11,385
Brand image
11,224
Markenimage
11,112
Technischer Fortschritt
10,158
Germany
10,108
Technological change
9,474
USA
8,574
Dienstleistungsqualität
8,517
United States
8,217
Technologiepolitik
6,921
Technology policy
6,824
Welt
6,150
World
6,069
Unternehmenserfolg
6,032
Firm performance
5,928
Brand
5,913
Markenartikel
5,913
China
5,701
SME
5,647
KMU
5,602
Managers
5,513
more ...
less ...
Online availability
All
Undetermined
4,104
Free
1,377
Type of publication
All
Article
7,553
Book / Working Paper
1,175
Journal
1
Type of publication (narrower categories)
All
Article in journal
6,974
Aufsatz in Zeitschrift
6,974
Aufsatz im Buch
342
Book section
342
research-article
155
Graue Literatur
150
Non-commercial literature
150
Hochschulschrift
143
Thesis
108
Arbeitspapier
99
Working Paper
99
Conference paper
68
Konferenzbeitrag
68
Collection of articles of several authors
55
Sammelwerk
55
Case study
53
Fallstudie
53
Aufsatzsammlung
33
Bibliografie enthalten
24
Bibliography included
24
Konferenzschrift
16
conceptual-paper
12
case-report
11
review-article
11
Article
8
Lehrbuch
8
Textbook
8
Conference proceedings
7
Reprint
7
Collection of articles written by one author
6
Guidebook
6
Ratgeber
6
Sammlung
6
Bibliografie
3
Fallstudiensammlung
3
Interview
3
Nachschlagewerk
3
Reference book
3
Systematic review
3
review
3
more ...
less ...
Language
All
English
8,322
German
376
Undetermined
25
French
6
Italian
3
Swedish
2
Dutch
1
more ...
less ...
Author
All
Han, Heesup
40
Mattila, Anna S.
28
Prentice, Catherine
26
Prybutok, Victor R.
23
Sharma, Piyush
23
Usman, Osly
22
Bruhn, Manfred
21
McColl-Kennedy, Janet R.
21
Shahin, Arash
17
Wong, IpKin Anthony
17
Gustafsson, Anders
16
Balaji, M. S.
15
Edvardsson, Bo
15
Bilgihan, Anil
14
Gong, Taeshik
14
Hyun, Sunghyup Sean
14
Klaus, Philipp
14
Söderlund, Magnus
14
Gil Saura, Irene
13
Marimon, Frederic
13
Patterson, Paul G.
13
Sparks, Beverley
13
Grégoire, Yany
12
Hammerschmidt, Maik
12
Jang, Soocheong
12
Park, Jungkun
12
Quach, Sara
12
Rahman, Zillur
12
Roy, Sanjit
12
Sreejesh, S.
12
Witell, Lars
12
Ali, Faizan
11
Guchait, Priyanko
11
Hollebeek, Linda D.
11
Qu, Hailin
11
So, Kevin Kam Fung
11
Torres, Edwin N.
11
Van Vaerenbergh, Yves
11
Akroush, Mamoun N.
10
Amin, Muslim
10
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
3
World Bank
3
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
National Bureau of Economic Research
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Verlag Dr. Kovač
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
ANZMAC Conference <2019, Wellington>
1
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
British Council
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Center for Leading Innovation & Cooperation
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Institut für Normung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Fidschi
1
Frankreich / Commissariat Général du Plan
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Great Britain / Ministry of Health
1
IGI Global
1
Institute of Economic Affairs <London>
1
International Conference on Services Management <North Cyprus)>
1
International Federation of Library Associations and Institutions
1
Leuphana Universität Lüneburg
1
more ...
less ...
Published in...
All
International journal of hospitality management
294
Journal of retailing and consumer services
280
Journal of business research : JBR
192
The journal of services marketing
170
The service industries journal
169
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
151
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
111
Services marketing quarterly
108
Journal of travel and tourism marketing
100
Service business
84
Tourism management : research, policies, practice
81
Journal of service research : JSR
79
International journal of quality and service sciences
77
Journal of air transport management
75
The TQM journal : the international review of organizational improvement
75
Journal of service management
70
International journal of services and operations management
66
Cogent business & management
64
International journal of quality & reliability management
63
Total quality management & business excellence
61
International journal of productivity and quality management : IJPQM
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Asia Pacific journal of marketing and logistics
52
Managing service quality : MSQ ; an international journal
52
International journal of services, economics and management
50
International journal of services and operations management : IJSOM
48
The international journal of bank marketing : IJBM
46
Industrial marketing management : the international journal for industrial and high-tech firms
44
Journal of service research
44
Journal of Services Marketing
43
Quality management journal : QMJ
41
Journal of the Academy of Marketing Science
38
Journal of strategic marketing
37
Journal of Asian finance, economics and business : JAFEB
35
International journal of electronic marketing and retailing : IJEMR
34
Journal of hospitality and tourism insights
32
Journal of service theory and practice : JSTP
32
Marketing intelligence & planning
32
Psychology & marketing
32
more ...
less ...
Source
All
ECONIS (ZBW)
8,498
Other ZBW resources
194
RePEc
24
EconStor
8
BASE
5
Showing
1
-
10
of
8,729
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
2
Measurement and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
3
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
4
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
5
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand
loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
6
Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
Saved in:
7
Understanding passengers' satisfaction and
loyalty
towards ridesharing services
M. F. Shamsudin
;
Abu Bakar, Abdul Rahim
;
Hashim, Fariza
- In:
Global business and organizational excellence : GBOE
42
(
2023
)
2
,
pp. 29-44
Persistent link: https://www.econbiz.de/10013472463
Saved in:
8
Leveraging experience quality to increase
loyalty
of digital wallet user in Indonesia
Lubaba, Hanny
;
Rohman, Fatchur
;
Surachman
-
2022
Persistent link: https://www.econbiz.de/10013406927
Saved in:
9
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
10
The effects of customer equity drivers on
loyalty
across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->