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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
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You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
Masorgo, Nicolò; Mir, Saif; Hofer, Adriana Rossiter - In: Journal of business logistics 44 (2023) 4, pp. 666-692
Persistent link: https://www.econbiz.de/10014434922
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The smartness paradox: the moderating effect of brand quality reputation on consumers' reactions to RFID-based smart fitting rooms
Mukherjee, Amaradri; Smith, Ronn J.; Turri, Anna M. - In: Journal of business research : JBR 92 (2018), pp. 290-299
Persistent link: https://www.econbiz.de/10011925471
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Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.; Esper, Terry L.; Smith, Ronn J.; … - In: Journal of business logistics 43 (2022) 2, pp. 238-264
Persistent link: https://www.econbiz.de/10013347440