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Service quality
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International journal of hospitality management
9
Journal of travel and tourism marketing
5
International journal of contemporary hospitality management
1
Journal of electronic commerce research : JECR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Impact of hotel website quality on online booking intentions : eTrust as a mediator
Wang, Liang
;
Law, Chun Hung Roberts
;
Denizci Guillet, Basak
- In:
International journal of hospitality management
47
(
2015
),
pp. 108-115
Persistent link: https://www.econbiz.de/10011312540
Saved in:
2
Online upselling : moving beyond offline upselling in the hotel industry
Denizci Guillet, Basak
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012146179
Saved in:
3
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
4
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Chun Hung Roberts
;
Fong, …
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
5
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
6
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
7
Review of studies on airline website evaluation
Chong, Sookyup
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 60-75
Persistent link: https://www.econbiz.de/10012179364
Saved in:
8
Functionality evaluation of mobile hotel websites in the m-commerce era
Lei, Simon
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
36
(
2019
)
6
,
pp. 665-678
Persistent link: https://www.econbiz.de/10012179454
Saved in:
9
Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
10
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Chun …
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
Saved in:
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