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~subject:"Service quality"
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Pay dissatisfaction and intent...
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Subject
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Service quality
Arbeitsmobilität
16,154
Customer satisfaction
15,578
Kundenzufriedenheit
13,992
Job satisfaction
13,819
Labour mobility
13,756
Arbeitszufriedenheit
13,110
Dienstleistungsqualität
6,588
Employee retention
6,588
Mitarbeiterbindung
6,567
Vergütungssystem
6,514
Compensation system
6,344
Consumer behaviour
5,917
Relationship marketing
5,905
Beziehungsmarketing
5,863
Konsumentenverhalten
5,760
Managers
4,355
Führungskräfte
4,348
Deutschland
3,764
Theorie
3,697
Theory
3,539
USA
3,491
United States
3,341
Germany
3,335
Arbeitsverhalten
3,139
Work behaviour
3,127
Personalmanagement
2,934
Human Resource Management
2,926
Leistungsmotivation
2,707
Work motivation
2,655
Arbeitsmarkt
2,440
Satisfaction
2,233
Schätzung
2,212
Lohn
2,192
Wages
2,171
Arbeitskräfte
2,154
Workforce
2,138
Labour market
2,104
Estimation
2,028
job satisfaction
1,976
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Online availability
All
Undetermined
3,275
Free
1,166
Type of publication
All
Article
5,937
Book / Working Paper
835
Type of publication (narrower categories)
All
Article in journal
5,576
Aufsatz in Zeitschrift
5,576
Aufsatz im Buch
156
Book section
156
research-article
129
Graue Literatur
96
Non-commercial literature
96
Hochschulschrift
71
Arbeitspapier
67
Working Paper
67
Conference paper
51
Konferenzbeitrag
51
Thesis
49
Case study
27
Fallstudie
27
Collection of articles of several authors
19
Sammelwerk
19
Konferenzschrift
10
conceptual-paper
10
Article
9
Aufsatzsammlung
9
case-report
9
review-article
9
Collection of articles written by one author
8
Sammlung
8
Conference proceedings
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Reprint
3
review
3
Bibliografie enthalten
2
Bibliography included
2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Systematic review
1
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Language
All
English
6,607
German
145
Undetermined
20
French
1
Italian
1
Author
All
Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
17
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Amin, Muslim
11
Grégoire, Yany
11
Karatepe, Osman M.
11
Van Vaerenbergh, Yves
11
Akroush, Mamoun N.
10
Ali, Faizan
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Ashill, Nicholas J.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Kim, Woo Gon
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
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Institution
All
National Bureau of Economic Research
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
243
Journal of retailing and consumer services
219
Journal of business research : JBR
148
The journal of services marketing
133
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
111
Journal of hospitality marketing & management
102
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
83
Services marketing quarterly
82
Journal of air transport management
67
Tourism management : research, policies, practice
67
The TQM journal : the international review of organizational improvement
63
Service business
62
Cogent business & management
59
International journal of quality and service sciences
59
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of service management
45
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
42
Quality management journal : QMJ
39
The international journal of bank marketing : IJBM
38
Journal of Services Marketing
35
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
Tourism management perspectives : TMP
28
Marketing intelligence & planning
27
Journal of hospitality and tourism insights
26
Journal of service theory and practice : JSTP
26
International journal of business information systems : IJBIS
25
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Source
All
ECONIS (ZBW)
6,578
Other ZBW resources
161
RePEc
20
EconStor
9
BASE
4
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1
The moderating effect of competitive status on the relationship between customer satisfaction and
retention
Chen, Chun-mei
;
Liu, Hsian-Ming
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
Saved in:
2
From customer readiness to customer
retention
: the mediating role of customer psychological and behavioral engagement
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
; …
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1799-1829
Persistent link: https://www.econbiz.de/10013352641
Saved in:
3
The quality of healthcare jobs : can intrinsic rewards compensate for low extrinsic rewards?
Morgan, Jennifer Craft
;
Dill, Janette
;
Kalleberg, Arne L.
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 802-822
Persistent link: https://www.econbiz.de/10010210969
Saved in:
4
How customer satisfaction affects employee satisfaction and
retention
in a professional services context
Frey, Regina Viola
;
Bayón, Tomás
;
Totzek, Dirk
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
Saved in:
5
Teachers' views of corporate reputation : influence on behavioral outcomes
Martínez-León, Inocencia María
;
Olmedo-Cifuentes, Isabel
- In:
Annals of public and cooperative economics
93
(
2022
)
3
,
pp. 579-605
Persistent link: https://www.econbiz.de/10013464063
Saved in:
6
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
7
The effects of internal marketing on job satisfaction and organizational commitment in Taipei sports centers
Chiu, Weisheng
;
Cho, Nam-heung
;
Won, Doyeon
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
2
,
pp. 206-222
Persistent link: https://www.econbiz.de/10010408208
Saved in:
8
Quantity, quality, and satisfaction with mentoring : what matters most?
Xu, Xiaohong
;
Payne, Stephanie C.
- In:
Journal of career development
41
(
2014
)
6
,
pp. 507-525
Persistent link: https://www.econbiz.de/10010461114
Saved in:
9
Service improvement in Hong Kong retail banking through satisfied and committed employees
Wong, Macy
;
Cheung, Ronnie
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10010390789
Saved in:
10
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
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