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Interpersonal service quality, self-service technology (SST) service quality, and retail patronage
Lee, Hyun-joo; Yang, Kiseol - In: Journal of retailing and consumer services 20 (2013) 1, pp. 51-57
Persistent link: https://www.econbiz.de/10009702210
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The role of perceived vulnerability in restaurant customers’ co-creation behavior and repatronage intention during the COVID-19 pandemic
Min, Jihye; Yang, Kiseol; Kim, Jiyoung - In: Journal of vacation marketing 28 (2022) 1, pp. 38-51
Persistent link: https://www.econbiz.de/10012872442
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Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol; Kim, Jiyoung; Min, Jihye; … - In: The service industries journal 41 (2021) 1/2, pp. 84-106
Persistent link: https://www.econbiz.de/10012483665