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~subject:"Service quality"
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Service quality
preferences
790
Consumer behaviour
577
Konsumentenverhalten
570
Preferences
460
Viral marketing
350
Virales Marketing
347
Word-of-mouth
261
Memory
257
Präferenztheorie
228
Theory of preferences
217
word-of-mouth
213
memory
196
Experiment
193
consumer choice
191
Theorie
155
Consumer choice
146
Theory
141
Beziehungsmarketing
122
Relationship marketing
122
Customer satisfaction
113
Social Web
112
Social web
112
Brand image
108
Kundenzufriedenheit
108
Markenimage
106
Brand management
96
Markenführung
96
Dienstleistungsqualität
84
Internet marketing
81
Online-Marketing
78
Entscheidung
71
Decision
70
Verhaltensökonomik
66
Satisfaction
64
Behavioral economics
63
Brand
60
Markenartikel
57
Vertrauen
54
Confidence
53
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Undetermined
64
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7
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Article
85
Book / Working Paper
3
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Article in journal
82
Aufsatz in Zeitschrift
82
research-article
4
Arbeitspapier
1
Graue Literatur
1
Non-commercial literature
1
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1
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1
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Language
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English
88
Author
All
Anderson, James L.
2
Balaji, M. S.
2
Bamfo, Bylon Abeeku
2
Choudhury, Koushiki
2
Dogbe, Courage Simon Kofi
2
Fernandes, Teresa
2
Gao, Zhifeng
2
Harness, David
2
Jayawardhena, Chanaka
2
Karjaluoto, Heikki
2
Lassar, Walfried M.
2
Leppäniemi, Matti
2
Ly Nguyen
2
Roy, Sanjit
2
Sun, Jin
2
Tay, Alexander Guan Meng
2
Agrawal, Isha
1
Ahmad, Wasim
1
Aik, Nai Chiek
1
Akahome, Joy Eghonghon
1
Akinci, Serkan
1
Aksoy, Safak
1
Al-Wugayan, Adel A. A.
1
Alatalo, Sari
1
Ali, Muhammad
1
Andreu, Luisa
1
Baah, Nancy Grace
1
Bagherzadeh, Ramin
1
Bakeshloo, Khashayar Afshar
1
Barrera-Barrera, Ramón
1
Becker-Özcamlica, Hürrem
1
Ben-Ner, Avner
1
Bigné Alcañiz, J. Enrique
1
Boisvert, Jean
1
Brady, Joseph
1
Bridges, Eileen
1
Camilleri, Mark Anthony
1
Campos, Christopher
1
Cao, Ruilan
1
Casidy, Riza
1
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Journal of retailing and consumer services
11
International journal of hospitality management
6
Journal of business research : JBR
4
European journal of marketing : EJM
2
International Journal of Pharmaceutical and Healthcare Marketing
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
Journal of hospitality marketing & management
2
Journal of marketing for higher education
2
Journal of service management
2
Journal of travel and tourism marketing
2
Journal of vacation marketing
2
Psychology & marketing
2
Service business
2
Services marketing quarterly
2
The journal of services marketing
2
The service industries journal
2
African journal of business and economic research : AJBER
1
Asian Academy of Management journal
1
Asian Academy of Management journal : AAMJ
1
Cambridge working papers in economics
1
Cogent business & management
1
Cornell hospitality quarterly : CQ
1
DBS business review : an international academic collaboration
1
Decision
1
Discussion paper
1
Electronic commerce research and applications
1
Eurasian business review
1
European journal of operational research : EJOR
1
Food policy : economics planning and politics of food and agriculture
1
International Journal of Bank Marketing
1
International journal of applied business and economic research
1
International journal of auditing : IJA
1
International journal of business and globalisation : IJBG
1
International journal of business innovation and research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of market research
1
International journal of production economics
1
International journal of quality and service sciences
1
International journal of sport management and marketing : IJSMM
1
International review on public and non-profit marketing
1
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ECONIS (ZBW)
83
Other ZBW resources
4
BASE
1
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1
The role of sunk costs in online consumer decision-making
Liang, Austin Rong-Da
;
Lee, Chia-Ling
;
Tung, Wei
- In:
Electronic commerce research and applications
13
(
2014
)
1
,
pp. 56-68
Persistent link: https://www.econbiz.de/10011348334
Saved in:
2
Visual quality and sustainability considerations in tolerance optimization : a market-based approach
Hoffenson, Steven
;
Dagman, Andreas
;
Söderberg, Rikard
- In:
International journal of production economics
168
(
2015
),
pp. 167-180
Persistent link: https://www.econbiz.de/10011384625
Saved in:
3
Performance-based rankings and school quality
Herresthal, Claudia
-
2017
-
updated 13th June 2019
Persistent link: https://www.econbiz.de/10012667272
Saved in:
4
Factors affecting consumers' choice of mobile communication service providers in the City of Tshwane
Mudzanani, Takalani Eric
;
Molaoa, Tankiso Augustine
- In:
African journal of business and economic research : AJBER
13
(
2018
)
3
,
pp. 175-203
Persistent link: https://www.econbiz.de/10012056009
Saved in:
5
Does ownership matter in the selection of service providers? : evidence from nursing home consumer surveys
Ben-Ner, Avner
;
Hamann, Darla J.
;
Ren, Ting
- In:
Nonprofit and voluntary sector quarterly
47
(
2018
)
6
,
pp. 1271-1295
Persistent link: https://www.econbiz.de/10011947511
Saved in:
6
Consumer choices among service brands offering ethical attributes
Bridges, Eileen
;
Schramm, Mary
;
Roy, Abhik
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1167-1189
Persistent link: https://www.econbiz.de/10012207460
Saved in:
7
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
8
An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Tsai, Chen-Tsang
;
Hsu, Hsuan
;
Chen, Chia-Chi
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 869-885
Persistent link: https://www.econbiz.de/10012312159
Saved in:
9
Can I interrupt you? : understanding and minimizing the negative effects of brief interruptions on audit judgment quality
Kim, Sarah
;
Mayorga, Diane M.
;
Harding, Noel
- In:
International journal of auditing : IJA
21
(
2017
)
2
,
pp. 198-211
Persistent link: https://www.econbiz.de/10011694969
Saved in:
10
If
memory
serves : the effect of restaurant servers' memorization and muddling of orders
Seiter, John S.
;
Weger, Harry <Jr.>
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146183
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