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Service quality
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What influences satisfaction and loyalty in public transport? : a review of the literature
Van Lierop, Dea
;
Badami, Madhav G.
;
El-Geneidy, Ahmed
- In:
Transport reviews : TR
38
(
2018
)
1
,
pp. 52-72
Persistent link: https://www.econbiz.de/10011866181
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Enjoying loyalty : the relationship between service quality, customer satisfaction, and behavioral intentions in public transit
Van Lierop, Dea
;
El-Geneidy, Ahmed
- In:
Research in transportation economics
59
(
2016
),
pp. 50-59
Persistent link: https://www.econbiz.de/10011706711
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