What influences satisfaction and loyalty in public transport? : a review of the literature
Dea van Lierop, Madhav G. Badami and Ahmed M. El-Geneidy
| Year of publication: |
January 2018
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|---|---|
| Authors: | Van Lierop, Dea ; Badami, Madhav G. ; El-Geneidy, Ahmed |
| Published in: |
Transport reviews : TR. - Abingdon : Taylor & Francis, ISSN 0144-1647, ZDB-ID 588691-0. - Vol. 38.2018, 1, p. 52-72
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| Subject: | Public transport | satisfaction | loyalty | service factors | ridership retention | literature review | Kundenzufriedenheit | Customer satisfaction | Öffentlicher Nahverkehr | Local public transport | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Bibliometrie | Bibliometrics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/01441647.2017.1298683 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011866181