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Service quality and word of mouth : a study of the banking sector

Choudhury, Koushiki - In: The international journal of bank marketing : IJBM 32 (2014) 7, pp. 612-627

Persistent link: https://www.econbiz.de/10010423924

Factors that influence consumer adoption of e-government services in the UAS : a UTAUT model perspective

Rodrigues, Gwendolyn; Sarabdeen, Jawahitha; … - In: Journal of internet commerce 15 (2016) 1, pp. 18-39

Persistent link: https://www.econbiz.de/10011636425

Effective use of discovery learning to improve understanding of factors that affect quality

Mukherjee, Arup - In: Journal of education for business 90 (2015) 8, pp. 413-419

Persistent link: https://www.econbiz.de/10011422080

An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India

Naik, J. Rama Krishna; Anand, Byram; Bashir, Irfan - In: International journal of quality and service sciences 7 (2015) 1, pp. 2-16

Persistent link: https://www.econbiz.de/10011300156

Service quality and customers' complaining behavior : a study of the Indian banking sector

Choudhury, Koushiki - In: Services marketing quarterly 35 (2014) 2, pp. 123-137

Persistent link: https://www.econbiz.de/10010363988

Employee satisfaction in hotel industry : the case of Hotel Radan in Prolom Banja

Perić, Goran; Dramićanin, Sandra; Sančanin, Branislav - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 10 (2019) 2, pp. 25-41

Persistent link: https://www.econbiz.de/10012268826

Factors associated with patients' satisfaction in the health care system in North Macedonia

Dimitrievska, Vera; Misoska, Ana Tomovska - In: AICEI proceedings 15 (2020), pp. 121-132

This paper examines the factors and approaches in patients' satisfaction in the health care delivery system in N …

Persistent link: https://www.econbiz.de/10012521260

Factors influencing the adoption of E-Government services : a study among University students

Méndez-Rivera, Carlos Alberto; Patiño-Toro, Orfa Nidia; … - In: Economies : open access journal 11 (2023) 9, pp. 1-21

aims to identify the factors that influence the adoption of e-government services among university students affiliated with …-government as a promising option, considering the widespread access to smartphones in emerging economies. Cultural factors …, resistance to change, and cultural factors that impede e-government adoption. Non-adoption would result in technological setbacks …

Persistent link: https://www.econbiz.de/10014429913

An integrated service recovery process for service failures : insights from systematic review

Anwar, Sohail; Ozuem, Wilson - In: Qualitative market research : an international journal 25 (2022) 4, pp. 433-452

Persistent link: https://www.econbiz.de/10013380492

EXPLORING THE DIMENSIONALITY OF SERVICE QUALITY: AN APPLICATION OF TOPSIS IN THE INDIAN BANKING INDUSTRY

PAL, MANABENDRA N.; CHOUDHURY, KOUSHIKI - In: Asia-Pacific Journal of Operational Research (APJOR) 26 (2009) 01, pp. 115-133

performance of the banks across these factors is the first step in the definition and hence provision of quality service in the …

Persistent link: https://www.econbiz.de/10005050673

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