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Does customer satisfaction on product quality illustrates loyalty of agricultural product?
Sadeli, Agriani H.; Utami, Hesty N.; Rahmanissa, Rayi - In: International journal of applied business and economic … 14 (2016) 1, pp. 223-232
Persistent link: https://www.econbiz.de/10011547456
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The mediating role of perceived value in the effect of multi-dimensional risk in mobile banking
Pham, Long; Williamson, Stan; Mohebbi, Cyrus; Binh Nguyen; … - In: International journal of enterprise information systems … 15 (2019) 4, pp. 1-25
Persistent link: https://www.econbiz.de/10012133181
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The social servicescape : a multidimensional operationalization
Line, Nathaniel D.; Hanks, Lydia - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 2, pp. 167-187
Persistent link: https://www.econbiz.de/10011997254
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Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran; Vogt, Christine; Knutson, Bonnie J. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 2, pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
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Whose voice do we hear in the marketplace? : evidence from consumer complaining behavior
Raval, Devesh - In: Marketing science : the marketing journal of the … 39 (2020) 1, pp. 168-187
Persistent link: https://www.econbiz.de/10012183082
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Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul; Line, Nathaniel D.; Yoon, Donghwan - In: Journal of hospitality marketing & management 27 (2018) 4, pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
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Can the customer's value co-creation behavior be measured? : validating a measurement scale based on the customer's perspective
Vega Vázquez, Manuela; Revilla Camacho, Maria Angeles; … - In: Revue Gestion 2000 : management & prospective 32 (2015) 2, pp. 33-47
Persistent link: https://www.econbiz.de/10011891105
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Digitizing disclosure : the case of restaurant hygiene scores
Dai, Weijia; Luca, Michael - 2018
Collaborating with Yelp and the City of San Francisco, we revisit a canonical example of quality disclosure by evaluating and helping to redesign the posting of restaurant hygiene scores on Yelp.com. We implement a two-stage intervention that separately identifies consumer response to...
Persistent link: https://www.econbiz.de/10011931349
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The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 3, pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
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Role of consumer knowledge in developing purchase intentions and driving services efficiency across marketing channels in Mexico
Rajagopal - In: Journal of transnational management : the official … 19 (2014) 1, pp. 107-133
Persistent link: https://www.econbiz.de/10010346055