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~subject:"Service quality"
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Service quality
Dienstleistung
5,377
Services
4,617
Dienstleistungssektor
1,383
services
1,372
Service industry
1,263
Innovation
793
Deutschland
763
Theorie
743
Theory
733
Germany
695
Dienstleistungsqualität
620
Relationship marketing
433
Beziehungsmarketing
425
Innovationsmanagement
419
Marketing
390
Innovation management
379
Management
365
Dienstleistungshandel
363
Trade in services
360
Consumer behaviour
359
Konsumentenverhalten
344
Dienstleistungsmanagement
337
Service management
333
Services marketing
333
Dienstleistungsmarketing
324
Unternehmensdienstleistung
292
Service innovation
288
Business services
286
Customer satisfaction
276
USA
269
Kundenzufriedenheit
257
United States
257
Dienstleistungsinnovation
232
Welt
228
Industrie
226
World
225
Productivity
218
Betriebliche Wertschöpfung
215
Value creation
215
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67
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6
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Graue Literatur
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Non-commercial literature
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14
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6
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research-article
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English
501
German
122
French
3
Finnish
1
Author
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Bruhn, Manfred
9
Edvardsson, Bo
5
Huang, Ming-Hui
5
Benkenstein, Martin
4
Gallan, Andrew S.
4
McColl-Kennedy, Janet R.
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Stauss, Bernd
4
Wirtz, Jochen
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
De Jager, Johan W.
3
Debo, Laurens G.
3
Falk, Tomas
3
Fisk, Raymond P.
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Mende, Martin
3
Ostrom, Amy L.
3
Polese, Francesco
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Toktay, L. Beril
3
Van Wassenhove, Luk N.
3
Abe, Naohito
2
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Logos Verlag Berlin
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
Technische Universität Clausthal
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Zukunftsinitiative Rheinland-Pfalz
1
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Published in...
All
The journal of services marketing
27
Journal of service management
25
Journal of service research : JSR
19
The service industries journal
16
Services marketing quarterly
15
SpringerLink / Bücher
14
Journal of service research
13
International journal of hospitality management
12
Journal of retailing and consumer services
11
Gabler Edition Wissenschaft
8
International journal of quality and service sciences
6
International journal of services and operations management
6
Journal of business research : JBR
6
Service business
6
European review of service economics and management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of services technology and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice
5
Journal of service theory and practice : JSTP
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
International journal of contemporary hospitality management
4
International journal of services, economics and management
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
4
The journal of business & industrial marketing
4
Basler Schriften zum Marketing
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of applied business and economic research
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of innovation management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of marketing
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
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Source
All
ECONIS (ZBW)
620
Other ZBW resources
5
Showing
1
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625
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1
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
2
The new go-between
services
: peer-to-peer sharing platforms in hospitality
services
Bertrand, Daisy
;
Léo, Pierre-Yves
;
Philippe, Jean
- In:
European review of service economics and management
(
2019
)
2/8
,
pp. 17-53
Persistent link: https://www.econbiz.de/10012162884
Saved in:
3
The federal Service
Mayers, Lewis
-
1922
Persistent link: https://www.econbiz.de/10000408016
Saved in:
4
Housing and
services
Fidschi
-
1988
Persistent link: https://www.econbiz.de/10000110562
Saved in:
5
Qualität und Produktivität im Dienstleistungsmanagement : strategische Handlungsfelder im Versicherungs- und Finanzdienstleistungswettbewerb
Lehmann, Axel Peter
-
1998
Persistent link: https://www.econbiz.de/10000661766
Saved in:
6
The service providers
Yagil, Dana
-
2008
Persistent link: https://www.econbiz.de/10003640074
Saved in:
7
Services
marketing : text and cases
Baron, Steve
;
Harris, Kim
;
Hilton, Toni
-
2009
-
3. ed.
Persistent link: https://www.econbiz.de/10003754631
Saved in:
8
PSS-ÖB : Strategien zum Umgang mit Umsetzungshemmnissen bei der Einführung von ökoeffizienten Produkt-Service-Systemen in der öffentlichen Beschaffung ; ein Projektbericht im Rahme...
Tisch, Angelika
;
Seebacher, Ulrike
;
Klade, Manfred
; …
-
2008
Persistent link: https://www.econbiz.de/10003784424
Saved in:
9
Service branding
Ostrom, Amy L.
;
Iacobucci, Dawn
;
Morgan, Felicia N.
- In:
Kellogg on branding : the marketing faculty of the …
,
(pp. 186-200)
.
2005
Persistent link: https://www.econbiz.de/10003285391
Saved in:
10
Perceived risk as a determinant of perceived value of
services
Boksberger, Philipp
-
2006
Persistent link: https://www.econbiz.de/10003312895
Saved in:
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