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~subject:"Service quality"
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Service quality
Consumer behaviour
82,177
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Marketing
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Einzelhandel
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Werbewirkung
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14
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9
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9
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Fraunhofer-Center für Maritime Logistik und Dienstleistungen
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Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Shaker Verlag
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Journal of retailing and consumer services
233
International journal of hospitality management
200
Journal of business research : JBR
122
The journal of services marketing
109
Journal of hospitality marketing & management
84
International journal of contemporary hospitality management
80
Services marketing quarterly
70
The service industries journal
69
Journal of travel and tourism marketing
66
Cogent business & management
48
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
37
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
Tourism management : research, policies, practice
32
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
Journal of air transport management
29
Journal of service research
28
International journal of services and operations management
27
Journal of Services Marketing
27
International journal of services, economics and management
26
Psychology & marketing
26
Journal of the Academy of Marketing Science
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
25
European journal of marketing : EJM
23
Journal of retailing
23
Journal of strategic marketing
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of hospitality and tourism insights
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Quality management journal : QMJ
20
International journal of business information systems : IJBIS
19
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ECONIS (ZBW)
4,546
Other ZBW resources
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BASE
6
RePEc
1
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1
The roles of perceived quality, trust, and satisfaction in predicting brand loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
2
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
3
Investigating the relationship between brand logo, customer satisfaction, attitude and repurchase intention of online services
Akbari, Mohammad
;
Nazarzad, Shadi
;
Namaghi, Mohamad Ghasemi
- In:
Journal of contemporary marketing science
7
(
2024
)
2
,
pp. 200-216
Persistent link: https://www.econbiz.de/10015052480
Saved in:
4
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
5
Purchase intention of customers towards luxury brands in North Macedonia : theory of planned behaviour approach
Muça, Sara
;
Zeqiri, Jusuf
- In:
International journal of Islamic marketing and branding
5
(
2020
)
2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10012512768
Saved in:
6
Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
Saved in:
7
Marketing
mix influence on service brand equity and its dimensions
Mukherjee, Somnath
;
Shivani, Shradha
- In:
Vision : the journal of business perspective
20
(
2016
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10011581949
Saved in:
8
Why customers intend to use express delivery services
Setiyawati, Sri
;
Haryanto, Budhi
- In:
Inventi impact: supply chain & logistics
(
2017
)
2
,
pp. 69-94
Persistent link: https://www.econbiz.de/10011754169
Saved in:
9
Factors affecting smartphone brand switching behavior in Kathmandu valley
Kumari, Radha
;
Sah, Laxmi Kumar
- In:
Nepalese journal of economics : a publication of …
6
(
2022
)
3
,
pp. 82-95
Persistent link: https://www.econbiz.de/10013449196
Saved in:
10
Understanding passengers' satisfaction and loyalty towards ridesharing services
M. F. Shamsudin
;
Abu Bakar, Abdul Rahim
;
Hashim, Fariza
- In:
Global business and organizational excellence : GBOE
42
(
2023
)
2
,
pp. 29-44
Persistent link: https://www.econbiz.de/10013472463
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