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~subject:"Service quality"
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Service quality
Consumer behaviour
83,098
Konsumentenverhalten
80,618
Theorie
9,713
Theory
9,545
Relationship marketing
9,454
Beziehungsmarketing
9,427
Brand management
7,581
Markenführung
7,540
Mobilkommunikation
6,981
Mobile communications
6,941
Brand image
6,711
Markenimage
6,671
Customer satisfaction
5,903
Kundenzufriedenheit
5,743
Online-Handel
5,704
Online retailing
5,692
USA
5,203
United States
4,962
Social Web
4,908
Social web
4,906
Online-Marketing
4,715
Internet marketing
4,693
Dienstleistungsqualität
4,565
Deutschland
4,494
Brand
4,322
Markenartikel
4,312
Einzelhandel
4,262
Retail trade
4,219
Germany
4,178
Electronic Commerce
4,036
E-commerce
3,782
Werbewirkung
3,685
Advertising effects
3,647
Verbraucherverhalten
3,587
Experiment
3,445
Emotion
3,264
Advertising
3,075
Werbung
2,994
Privater Konsum
2,891
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Gong, Taeshik
12
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Jebarajakirthy, Charles
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Schumann, Jan Hendrik
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Cobanoglu, Cihan
7
Gaynor, Martin
7
Grewal, Dhruv
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Boston Consulting Group
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
Weltwirtschaftsforum
1
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Published in...
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Journal of retailing and consumer services
233
International journal of hospitality management
211
Journal of business research : JBR
125
The journal of services marketing
110
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
77
Services marketing quarterly
68
Journal of travel and tourism marketing
67
The service industries journal
65
Journal of service research : JSR
50
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
39
Asia Pacific journal of marketing and logistics
33
Tourism management : research, policies, practice
33
Journal of service management
32
The international journal of bank marketing : IJBM
32
International journal of services and operations management
30
Journal of air transport management
30
International journal of quality and service sciences
29
International journal of services, economics and management
29
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
Journal of Services Marketing
25
Journal of retailing
25
International journal of quality & reliability management
24
Journal of hospitality and tourism insights
24
Journal of strategic marketing
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
International journal of business information systems : IJBIS
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,562
Other ZBW resources
48
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1
Key factors affecting customers' willingness to use mobile coupons in a restaurant setting
Lee, Tzong-ru
;
Chen, Chin-yao
;
Hilletofth, Per
;
Hsu, …
- In:
International journal of management & enterprise …
13
(
2014
)
3/4
,
pp. 248-260
Persistent link: https://www.econbiz.de/10011387708
Saved in:
2
Challenges faced by banks in providing mobile banking services to the customers
Sobiya, S. L.
;
Thangavel, N.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 295-302
Persistent link: https://www.econbiz.de/10011419797
Saved in:
3
An exploratory study into the determinants of adoption of mobile TV services : an integrated value perspective
Borges, Mónica S.
;
Rita, Paulo
;
Pagani, Margherita
- In:
International journal of electronic business
12
(
2015
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10011458103
Saved in:
4
Impact of brand equity and mobile web quality on intentions to use m-commerce amongst Traveloka customers
Reswanto, Fendri
;
Ishak, Asmai
-
2022
Persistent link: https://www.econbiz.de/10012938956
Saved in:
5
The analysis on the determinants of mobile VIP customer churn : a logistic regression approach
Su, Qian
;
Shao, PeiJi
;
Ye, Quanfu
- In:
International journal of services technology and management
18
(
2012
)
1/2
,
pp. 61-74
Persistent link: https://www.econbiz.de/10009633674
Saved in:
6
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
7
Mobile phone banking: a comparative analysis of e-service quality and customer loyalty of banking applications and Unstructured Supplementary Service Data services
Chigori, Darlington
;
Viljoen, Kim
;
Ford, Mari
; …
- In:
Journal of economic and financial sciences : JEF
13
(
2020
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10012321232
Saved in:
8
Customer's intention to adopt mobile banking services : the moderating influence of demographic factors
Alkhaldi, Ayman N.
;
Kharma, Qasem M.
- In:
International journal of innovation and technology …
16
(
2019
)
5
,
pp. 1950037-1-1950037-26
Persistent link: https://www.econbiz.de/10012111080
Saved in:
9
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
10
The moderation effects of mobile technology advancement and system barrier on m-commerce channel preference behavior
Shin, Nina
;
Kim, Donghui
;
Park, Sangwook
;
Oh, Jungsuk
- In:
Information systems and e-business management : ISeB
16
(
2018
)
1
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011849781
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