//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Modelling roles of commitment...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Job satisfaction
13,691
Arbeitszufriedenheit
12,980
Satisfaction
11,015
Zufriedenheit
10,089
Employee retention
6,548
Mitarbeiterbindung
6,527
Dienstleistungsqualität
6,519
Consumer behaviour
6,297
Konsumentenverhalten
6,133
Relationship marketing
5,893
Beziehungsmarketing
5,853
Lebensqualität
4,571
Quality of life
4,512
Deutschland
3,097
Arbeitsverhalten
3,075
Work behaviour
3,064
Germany
2,898
Leistungsmotivation
2,480
Work motivation
2,449
Personalmanagement
2,411
Human Resource Management
2,410
job satisfaction
1,970
Arbeitskräfte
1,875
Workforce
1,872
Führungsstil
1,742
Leadership style
1,735
Emotion
1,728
USA
1,666
Arbeitsmobilität
1,624
Labour mobility
1,608
Schätzung
1,599
United States
1,594
Estimation
1,509
Organizational behaviour
1,439
Verhalten in Organisationen
1,418
satisfaction
1,392
India
1,330
more ...
less ...
Online availability
All
Undetermined
3,280
Free
1,137
Type of publication
All
Article
5,944
Book / Working Paper
803
Type of publication (narrower categories)
All
Article in journal
5,549
Aufsatz in Zeitschrift
5,549
Aufsatz im Buch
156
Book section
156
research-article
151
Graue Literatur
78
Non-commercial literature
78
Hochschulschrift
71
Conference paper
51
Konferenzbeitrag
51
Arbeitspapier
50
Working Paper
50
Thesis
49
Case study
29
Fallstudie
29
Collection of articles of several authors
19
Sammelwerk
19
Konferenzschrift
10
conceptual-paper
10
Article
9
Aufsatzsammlung
9
case-report
9
review-article
9
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Reprint
3
review
3
Bibliografie enthalten
2
Bibliography included
2
Interview
2
viewpoint
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
more ...
less ...
Language
All
English
6,566
German
143
Undetermined
36
Spanish
2
French
1
Italian
1
Author
All
Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
17
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Ali, Faizan
11
Amin, Muslim
11
Grégoire, Yany
11
Izogo, Ernest Emeka
11
Karatepe, Osman M.
11
Van Vaerenbergh, Yves
11
Akroush, Mamoun N.
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Ashill, Nicholas J.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Kim, Woo Gon
9
Patterson, Paul G.
9
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
International journal of hospitality management
245
Journal of retailing and consumer services
221
Journal of business research : JBR
148
The journal of services marketing
135
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
111
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
84
Services marketing quarterly
82
Journal of air transport management
67
Tourism management : research, policies, practice
67
The TQM journal : the international review of organizational improvement
64
Service business
62
Cogent business & management
59
International journal of quality and service sciences
58
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Journal of service management
46
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
42
Quality management journal : QMJ
39
The international journal of bank marketing : IJBM
38
Journal of Services Marketing
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
Marketing intelligence & planning
28
Tourism management perspectives : TMP
28
Journal of hospitality and tourism insights
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
more ...
less ...
Source
All
ECONIS (ZBW)
6,512
Other ZBW resources
185
RePEc
37
EconStor
9
BASE
4
Showing
1
-
10
of
6,747
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Quantity, quality, and
satisfaction
with mentoring : what matters most?
Xu, Xiaohong
;
Payne, Stephanie C.
- In:
Journal of career development
41
(
2014
)
6
,
pp. 507-525
Persistent link: https://www.econbiz.de/10010461114
Saved in:
2
Exploring the process of customer engagement, self-brand connections and loyalty
Naumann, Kay
;
Bowden, Jana
- In:
Problems and perspectives in management : PPM ; …
13
(
2015
)
1
,
pp. 56-66
Persistent link: https://www.econbiz.de/10010516997
Saved in:
3
Internal service quality as a driver of employee
satisfaction
, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
4
Roles of trust on
rapport
and
satisfaction
in services
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
6
,
pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
Saved in:
5
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
Saved in:
6
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
Saved in:
7
Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
Saved in:
8
Perceived justice and post-recovery
satisfaction
in banking service failures : do commitment types matter?
Ozkan Tektas, Oznur
- In:
Service business
11
(
2017
)
4
,
pp. 851-870
Persistent link: https://www.econbiz.de/10011915015
Saved in:
9
How customer
satisfaction
affects employee
satisfaction
and retention in a professional services context
Frey, Regina Viola
;
Bayón, Tomás
;
Totzek, Dirk
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
Saved in:
10
Professional development, target-specific
satisfaction
, and older nurse retention
Armstrong-Stassen, Marjorie
;
Stassen, Karen
- In:
Career development international : the journal for …
18
(
2013
)
7
,
pp. 673-693
Persistent link: https://www.econbiz.de/10010227431
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->