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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
15
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Dienstleistungssektor
11
Instandhaltung
11
Maintenance policy
11
Service industry
11
Dienstleistung
10
Services
10
Customer satisfaction
7
Kundenzufriedenheit
7
Robot
7
Roboter
7
Business services
5
Deutschland
5
Germany
5
Lieferantenmanagement
5
Supplier relationship management
5
USA
5
United States
5
Unternehmensdienstleistung
5
B-to-B-Marketing
4
Business-to-business marketing
4
Customer service
4
Kundenservice
4
Remote Service
4
Theorie
4
Theory
4
Artificial intelligence
3
Customer integration
3
Druckindustrie
3
Einzelhandel
3
Hospital
3
Innovation adoption
3
Innovation management
3
Innovationsakzeptanz
3
Innovationsmanagement
3
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English
15
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Paluch, Stefanie
8
Wünderlich, Nancy V.
7
Blut, Markus
3
Wangenheim, Florian von
3
Kunz, Werner H.
2
Pitardi, Valentina
2
Schumann, Jan Hendrik
2
Voss, Christopher A.
2
Wirtz, Jochen
2
Andreassen, Tor W.
1
Becker, Marc
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brock, Christian
1
Böhm, Robert
1
De Keyser, Arne
1
Evanschitzky, Heiner
1
Holz, Heiko F.
1
Holzmüller, Hartmut H.
1
Jörling, Moritz
1
Kabadayi, Sertan
1
Kunz, Werner
1
Larivière, Bart
1
Perks, Helen
1
Scherer, Anne
1
Sirianni, Nancy J.
1
Sousa, Rui
1
Tuzovic, Sven
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Wang, Cheng
1
Witell, Lars
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Journal of service management
3
Journal of business research : JBR
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
International journal of hospitality management
1
Journal of retailing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Management information systems : mis quarterly
1
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
1
Psychology & marketing
1
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ECONIS (ZBW)
15
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1
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
2
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne
;
Wünderlich, Nancy V.
;
Wangenheim, …
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Saved in:
3
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
Saved in:
4
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
5
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
6
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
7
Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI
Blut, Markus
;
Wang, Cheng
;
Wünderlich, Nancy V.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 632-658
Persistent link: https://www.econbiz.de/10012587368
Saved in:
8
Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie
- In:
Journal of service management
25
(
2014
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
Saved in:
9
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
10
Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10009782110
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