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Achieving quality excellence in Indian engineering education : modelling and analysis using system dynamics
Honnutagi, Abdul Razak; Sonar, Rajendra; Babu, A. Subash - In: International journal of business excellence 10 (2016) 1, pp. 90-119
Persistent link: https://www.econbiz.de/10011665104
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Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.; Linderman, Kevin W.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 1, pp. 2-17
Persistent link: https://www.econbiz.de/10012309031
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Evaluation factors in successful global selective outsourcing operations
Majanoja, Anne-Maarit; Linko, Linnéa; Leppänen, Ville - In: International journal of services technology and management 23 (2017) 5/6, pp. 528-549
Persistent link: https://www.econbiz.de/10011844636
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Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.; Linderman, Kevin W.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 1, pp. 2-17
Persistent link: https://www.econbiz.de/10011976301
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Supply chain management and its effect on health care service quality : quantitative evidence from Jordanian private hospitals
Al-Saa'da, Raeeda Jamal; Taleb, Yara Khald Abu; … - In: Journal of management and strategy : JMS 4 (2013) 2, pp. 42-51
Persistent link: https://www.econbiz.de/10010227712
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Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets
Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17
Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being...
Persistent link: https://www.econbiz.de/10012661386
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Measurement of service quality of upstream and downstream supply chain
Kamakoty, Juhi; Sohani, Nagendra - In: International journal of services and operations management 25 (2016) 1, pp. 99-119
Persistent link: https://www.econbiz.de/10011593478
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Managing quality within existing supply chains : case studies from Jordan
Mazzawi, Randa; Alawamleh, Mohammad - In: International journal of services and operations management 32 (2019) 1, pp. 44-66
Persistent link: https://www.econbiz.de/10012008845
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Supplier internal control quality and the duration of customer-supplier relationships
Bauer, Andrew M.; Henderson, Darren; Lynch, Daniel P. - In: The accounting review : a publication of the American … 93 (2018) 3, pp. 59-82
Persistent link: https://www.econbiz.de/10011880560
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Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203
Persistent link: https://www.econbiz.de/10012177776