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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,072
Consumer behaviour
78,639
Türkei
20,772
Turkey
15,890
Theorie
9,784
Theory
9,608
Beziehungsmarketing
8,751
Relationship marketing
8,741
Islam
7,716
Markenführung
7,357
Brand management
7,354
Markenimage
6,525
Brand image
6,501
Customer satisfaction
5,423
Kundenzufriedenheit
5,420
Online-Handel
5,395
Online retailing
5,382
USA
4,921
United States
4,692
Social Web
4,580
Social web
4,578
Deutschland
4,462
Online-Marketing
4,345
Dienstleistungsqualität
4,330
Internet marketing
4,322
Brand
4,214
Markenartikel
4,211
Einzelhandel
4,117
Retail trade
4,037
Germany
3,985
Verbraucherverhalten
3,558
Werbewirkung
3,556
Electronic Commerce
3,519
Advertising effects
3,518
E-commerce
3,411
Experiment
3,332
Emotion
3,151
Werbung
2,914
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2,892
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718
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Woo Gon
7
Lee, Seonjeong
7
Lu, Lu
7
Schumann, Jan Hendrik
7
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National Bureau of Economic Research
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Energy Sector Management Assistance Program
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
194
Journal of business research : JBR
121
The journal of services marketing
106
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
77
Services marketing quarterly
65
The service industries journal
65
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
Tourism management : research, policies, practice
31
Journal of air transport management
30
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
28
International journal of services and operations management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
Journal of strategic marketing
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
4,327
RePEc
1
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1
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date (oldest first)
1
Employee beliefs regarding the impact of unconventional appearance on customers in Mexico and
Turkey
Karl, Katherine
;
Peluchette, Joy Van Eck
;
McIntyre …
- In:
Employee relations
38
(
2016
)
2
,
pp. 163-181
Persistent link: https://www.econbiz.de/10011459075
Saved in:
2
An analysis of customers' acceptance of internet banking : an integration of e-trust and service quality to the TAM : the case of
Turkey
Akgül, Yakup
- In:
E-manufacturing and E-service strategies in …
,
(pp. 154-198)
.
2018
Persistent link: https://www.econbiz.de/10011862549
Saved in:
3
Consumer responses to process and outcome failures in service firms
Ural, Tulin
- In:
Problems and perspectives in management : PPM ; …
6
(
2008
)
3
,
pp. 48-56
Persistent link: https://www.econbiz.de/10003801942
Saved in:
4
Retail store branding in
Turkey
: its effect on perceived quality, satisfaction and loyalty
Gürbüz, Esen
- In:
EuroMed journal of business
3
(
2008
)
3
,
pp. 286-304
Persistent link: https://www.econbiz.de/10003930252
Saved in:
5
Pre-recovery and post-recovery emotions in the service context : a preliminary study
Ozgen, Ozge
;
Kurt, Sumeyra Duman
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
6
,
pp. 592-605
Persistent link: https://www.econbiz.de/10009692801
Saved in:
6
Measuring food and beverage service quality in spa hotels : a case study in Balıkesir,
Turkey
Giritlioglu, Ibrahim
;
Jones, Eleri
;
Avcikurt, Cevdet
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
Saved in:
7
Assessing the effects of satisfaction and value on customer loyalty behaviors in service environments : high-speed railway in
Turkey
as a case study
Dölarslan, Emre Sahin
- In:
Management research review
37
(
2014
)
8
,
pp. 706-727
Persistent link: https://www.econbiz.de/10010387101
Saved in:
8
Dimensions of service quality in grocery retailing : a case from
Turkey
Torlak, Ömer
;
Uzkurt, Cevahir
;
Özmen, Müjdat
- In:
Management research review
33
(
2010
)
5/6
,
pp. 413-422
Persistent link: https://www.econbiz.de/10003991385
Saved in:
9
A cross-national comparison of American and Turkish consumer satisfaction with dental care services
Harcar, Talha
;
Kara, Ali
;
Kucukemiroglu, Orsay
- In:
Journal of medical marketing : device, diagnostic and …
12
(
2012
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10009518289
Saved in:
10
The effects of convenience and risk on e-loyalty through the mediating role of e-service quality : a comparison for China and
Turkey
Eryiğit, Canan
;
Fan, Yanrong
- In:
Journal of international consumer marketing
33
(
2021
)
5
,
pp. 613-626
Persistent link: https://www.econbiz.de/10012650594
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