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Customer loyalty with fine dining : the moderating role of gender
Ma, Emily; Qu, Hailin; Ali Eliwa, Rasha - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
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Social exchanges as motivators of hotel employees’ organizational citizenship behavior : the proposition and application of a new three-dimensional framework
Ma, Emily; Qu, Hailin - In: International journal of hospitality management 30 (2011) 3, pp. 680-688
Persistent link: https://www.econbiz.de/10009130539
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Is there any gender effect on the relationship between service quality and word-of-mouth?
Sun, Lucia Bongran; Qu, Hailin - In: Journal of travel and tourism marketing 28 (2011) 2, pp. 210-224
Persistent link: https://www.econbiz.de/10009008246
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The effects of the image differentiated positioning strategy on airlines consumer behavior : an application of the schema theory
Park, Yumi; Qu, Hailin; Lee, Hyangjung - In: Journal of travel and tourism marketing 28 (2011) 5/6, pp. 498-523
Persistent link: https://www.econbiz.de/10009374125
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The effect of multiple hotel brand extensions
Mahasuweerachai, Patcharaporn; Qu, Hailin - In: Tourism and hospitality research : the surrey quarterly … 15 (2015) 1, pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
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Service quality research on China's hospitality and tourism industry
Tsang, Nelson K. F.; Lee, Louisa Yee-Sum; Qu, Hailin - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 473-497
Persistent link: https://www.econbiz.de/10011308452
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Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung; Qu, Hailin - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
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Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi; Qu, Hailin - In: International journal of hospitality management 89 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
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Building brand relationship quality among hotel loyalty program members
Lo, Ada S.; Im, Holly Hyunjung; Chen, Yong; Qu, Hailin - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
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Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying; Qu, Hailin - In: Journal of hospitality marketing & management 27 (2018) 3, pp. 323-345
Persistent link: https://www.econbiz.de/10011880415