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Service quality, profitability, and the economic worth of customers : what we know and what we need to learn
Zeithaml, Valerie A. - 2009
Persistent link: https://www.econbiz.de/10003836352
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Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi; Wilson, Alan M.; Owusu-Frimpong, Nana - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
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Value co-creation among hotels and disabled customers : an exploratory study
Navarro, Susana; Andreu, Luisa; Cervera, Amparo - In: Journal of business research : JBR 67 (2014) 5, pp. 813-818
Persistent link: https://www.econbiz.de/10010363297
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The value co-creation process as a determinant of customer satisfaction
Vega-Vazquez, Manuela; Revilla-Camacho, María Ángeles; … - In: Management decision : MD 51 (2013) 10, pp. 1945-1953
Persistent link: https://www.econbiz.de/10010198589
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Contextualizing value propositions : examining how consumers experience value propositions in their practices
Holttinen, Heli - In: Australasian marketing journal 22 (2014) 2, pp. 103-110
Persistent link: https://www.econbiz.de/10010400510
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Linking perceptual and behavioral customer metrics to multiperiod customer profitability : a comprehensive service-profit chain application
Larivière, Bart - In: Journal of service research : JSR 11 (2008/09) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10003750002
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Value cocreation in service interactions : dimensions and antecedents
Neghina, Carmen; Caniëls, Marjolein; Bloemer, Johanna M.; … - In: Marketing theory 15 (2015) 2, pp. 221-242
Persistent link: https://www.econbiz.de/10011494612
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Customer acceptance of four types of hospitality value propositions
Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241949
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Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert; Horbel, Chris; Popp, Bastian - In: The service industries journal 40 (2020) 11/12, pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
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Value co-creation in health care : a phenomenological examination of the doctor-patient encounter
Osei-Frimpong, Kofi; Owusu-Frimpong, Nana - In: Journal of nonprofit & public sector marketing 29 (2017) 4, pp. 365-384
Persistent link: https://www.econbiz.de/10011783973