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Service quality
Innovation
31
Quality management
29
Sweden
27
Dienstleistungsqualität
23
Qualitätsmanagement
21
Services
20
Schweden
19
Dienstleistung
18
Dienstleistungssektor
18
Service industry
18
Service innovation
18
Customer integration
16
Customer satisfaction
16
Health care
16
Innovation management
16
Innovationsmanagement
16
Kundenintegration
16
Beziehungsmarketing
15
Relationship marketing
15
Manufacturing industries
12
Dienstleistungsinnovation
11
Kundenzufriedenheit
11
Betriebliche Wertschöpfung
10
New product development
10
New service development
10
Value creation
10
Bundling strategy
9
Gesundheitswesen
9
Health care system
9
Leistungsbündel
9
Produktentwicklung
9
Consumer behaviour
8
Gesundheitsversorgung
7
Industrie
7
Konsumentenverhalten
7
Organizational change
7
Performance measurement
7
Product quality
7
Produktqualität
7
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English
23
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Witell, Lars
18
Gustafsson, Anders
7
Elg, Mattias
6
Engström, Jon
4
McColl-Kennedy, Janet R.
4
Poksinska, Bozena
4
Snyder, Hannah
3
Bolton, Ruth N.
2
Cronemyr, Peter
2
Hogan, Suellen J.
2
Tarasi, Crina O.
2
Aksoy, Lerzan
1
Anderson, Laurel
1
Brady, Michael K.
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
De Gosson de Varennes, Serge
1
Drotz, Erik
1
Forkmann, Sebastian
1
Gebauer, Heiko
1
Gremyr, Ida
1
Helkkula, Anu
1
Hellström, Andreas
1
Henneberg, Stephan
1
Johansson, Elisabeth
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Kindström, Daniel
1
Kristensson, Per
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Langstrand, Jostein
1
Löfgren, Martin
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Martin, Jason
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Norin, Olof
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Olsen, Line Lervik
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1
Rönnbäck, Åsa
1
Sirianni, Nancy J.
1
Sousa, Rui
1
Valtakoski, Aku
1
Voss, Christopher A.
1
Wihlborg, Elin
1
Wuenderlich, Nancy V.
1
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Journal of service management
6
Journal of business research : JBR
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of quality and service sciences
2
The TQM journal : the international review of organizational improvement
2
The journal of services marketing
2
Journal of health organization and management
1
Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Total quality management & business excellence
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ECONIS (ZBW)
23
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1
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
Saved in:
2
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
3
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
4
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
5
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
6
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
7
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
8
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
9
Lean in healthcare from employees' perspectives
Drotz, Erik
;
Poksinska, Bozena
- In:
Journal of health organization and management
28
(
2014
)
2
,
pp. 177-195
Persistent link: https://www.econbiz.de/10010384597
Saved in:
10
Practise what you preach : quality of education in education on quality
Langstrand, Jostein
;
Cronemyr, Peter
;
Poksinska, Bozena
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1202-1212
Persistent link: https://www.econbiz.de/10011528217
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