Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Analysing the fulfilment of se...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Beziehungsmarketing
23
Relationship marketing
23
Consumer behaviour
19
Konsumentenverhalten
19
Brand image
15
Markenimage
15
Brand management
14
Markenführung
14
Einzelhandel
13
Retail trade
13
Customer satisfaction
12
Hotel industry
11
Hotellerie
11
Kundenzufriedenheit
11
Dienstleistungsqualität
9
Information technology
9
Viral marketing
9
Virales Marketing
9
Croatia
8
Informationstechnik
8
Marketing management
8
Marketingmanagement
8
Satisfaction
8
Retailing
7
Spain
7
Brand equity
6
Kroatien
6
Lieferantenmanagement
6
Loyalty
6
Supplier relationship management
6
Brand
5
Innovation
5
Internet marketing
5
Markenartikel
5
Online-Marketing
5
Social Web
5
Spanien
5
Brand loyalty
4
Confidence
4
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Language
All
English
10
Author
All
Gil Saura, Irene
6
Moliner-Velázquez, Beatriz
4
Ruiz-Molina, Maria-Eugenia
4
Berenguer Contrí, Gloria
3
Šerić, Maja
3
Ruiz-Molina, María-Eugenia
2
Fayos-Gardo, Teresa
1
Fayos-Gardó, Teresa
1
Fuentes-Blasco, Maria
1
Krešić, Damir
1
Mikulić, Josip
1
Moliner-Velazquez, Beatriz
1
Ospina-Pinzón, Santiago
1
Ruiz-Molina, María Eugenia
1
Sánchez-González, Irene
1
more ...
less ...
Published in...
All
International journal of retail and distribution management
1
International journal of transport economics : IJTE
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Service business
1
The journal of brand management : an international journal
1
The journal of consumer marketing
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
2
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009535283
Saved in:
3
A cross-cultural study on perceived quality in upscale hotels in Italy and Croatia
Šerić, Maja
- In:
Journal of hospitality and tourism insights
1
(
2018
)
4
,
pp. 340-366
Persistent link: https://www.econbiz.de/10011924290
Saved in:
4
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
Saved in:
5
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
6
Methodologies for evaluating service quality : evidence from freight services
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
International journal of transport economics : IJTE
44
(
2017
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10011661830
Saved in:
7
Can the retailer's ICT enhance the impact of service recovery efforts on customer satisfaction?
Ruiz-Molina, Maria-Eugenia
;
Fayos-Gardo, Teresa
; …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
4
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012312409
Saved in:
8
Does sustainability drive to create store equity? : a proposal through image, quality and loyalty
Sánchez-González, Irene
;
Gil Saura, Irene
; …
- In:
International journal of retail and distribution management
50
(
2022
)
6
,
pp. 708-727
Persistent link: https://www.econbiz.de/10013398102
Saved in:
9
The factor structure of medical tourist satisfaction : exploring key drivers of choice, delight, and frustration
Mikulić, Josip
;
Krešić, Damir
;
Šerić, Maja
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1489-1512
Persistent link: https://www.econbiz.de/10012624209
Saved in:
10
The causal relationship between store equity and loyalty : testing two alternative models in retailing
Gil Saura, Irene
;
Šerić, Maja
;
Ruiz-Molina, María Eugenia
- In:
The journal of brand management : an international journal
24
(
2017
)
2
,
pp. 193-208
Persistent link: https://www.econbiz.de/10011724575
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
