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~subject:"Service quality"
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Service quality
Consumer behaviour
82,112
Konsumentenverhalten
79,631
Electronic Commerce
23,084
E-commerce
20,700
Social Web
20,345
Social web
20,314
Brand management
17,524
Markenführung
17,110
Online-Marketing
12,970
Internet marketing
12,860
Theorie
11,801
Theory
11,630
Relationship marketing
11,530
Beziehungsmarketing
11,498
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11,103
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11,058
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9,134
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9,090
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7,766
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7,265
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7,226
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7,048
United States
6,736
Markenartikel
6,289
Customer satisfaction
6,277
Brand
6,260
Kundenzufriedenheit
6,115
Einzelhandel
5,333
Retail trade
5,233
Werbewirkung
4,944
Dienstleistungsqualität
4,943
Advertising effects
4,886
Marketingmanagement
4,627
Marketing management
4,600
Advertising
4,319
Werbung
4,283
Viral marketing
4,102
Virales Marketing
4,101
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Han, Heesup
30
Mattila, Anna S.
26
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Klaus, Philipp
13
Prybutok, Victor R.
13
Hanks, Lydia
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Jang, Soocheong
11
Park, Jungkun
11
Propper, Carol
11
Sharma, Piyush
11
Sparks, Beverley
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Voorhees, Clay M.
10
Carlson, Jamie
9
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Law, Chun Hung Roberts
9
Qu, Hailin
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Falk, Tomas
8
Grewal, Dhruv
8
Hammerschmidt, Maik
8
Harun, Ahasan
8
Jebarajakirthy, Charles
8
Lee, Seonjeong
8
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National Bureau of Economic Research
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IGI Global
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OECD
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag <Berlin>
1
Friedrich-Schiller-Universität Jena
1
Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
245
International journal of hospitality management
208
Journal of business research : JBR
128
The journal of services marketing
114
Journal of hospitality marketing & management
86
The service industries journal
83
International journal of contemporary hospitality management
82
Journal of travel and tourism marketing
73
Services marketing quarterly
69
Journal of service research : JSR
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
42
Journal of service management
35
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
33
Journal of air transport management
33
The international journal of bank marketing : IJBM
31
Journal of service research
30
International journal of quality and service sciences
29
Psychology & marketing
29
International journal of electronic marketing and retailing : IJEMR
28
International journal of services and operations management
28
International journal of services, economics and management
27
Journal of retailing
27
The TQM journal : the international review of organizational improvement
27
Total quality management & business excellence
27
Managing service quality : MSQ ; an international journal
26
Journal of internet commerce
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Journal of Services Marketing
24
Journal of strategic marketing
24
Journal of the Academy of Marketing Science
24
International journal of quality & reliability management
22
Quality management journal : QMJ
22
International journal of business information systems : IJBIS
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
International journal of electronic customer relationship management : IJECRM
20
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ECONIS (ZBW)
4,939
Other ZBW resources
47
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1
Quality dimensions in online communities influence purchase intentions
Wang, Chung-Yu
;
Lee, Hsiao-Ching
;
Wu, Li wei
;
Liu, …
- In:
Management decision : MD
55
(
2017
)
9
,
pp. 1984-1998
Persistent link: https://www.econbiz.de/10011779017
Saved in:
2
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
3
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
4
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
5
Web aesthetics effects on user decisions : impact of exposure length on website quality perceptions and buying intentions
Lorenzo-Romero, Carlota
;
Constantinides, Efthymios
; …
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 76-105
Persistent link: https://www.econbiz.de/10010248483
Saved in:
6
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
7
Determinants of online hotel booking intentions : website quality, social presence, affective commitment, and e-trust
Amin, Muslim
;
Ryu, Kisang
;
Cobanoglu, Cihan
;
Nizam, Ahmad
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 845-870
Persistent link: https://www.econbiz.de/10012649552
Saved in:
8
A content analysis of consumer online restaurant comments in Dehli/NCR
Prabhu, Narayan
;
Nayak, Naresh
;
Maheshwari, Shubham
- In:
Economics & finance notes
8
(
2019
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10012605694
Saved in:
9
The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online
Vrontis, Demetris
;
Massoud, Mazen
;
Dennaoui, Hassan
;
El …
- In:
Global business & economics review
26
(
2022
)
3
,
pp. 285-313
Persistent link: https://www.econbiz.de/10013193843
Saved in:
10
Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
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