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~subject:"Service quality"
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Service quality
Quality management
45
Qualitätsmanagement
43
Dienstleistungsqualität
24
Customer satisfaction
18
Kundenzufriedenheit
14
Innovation
13
Performance measurement
9
Performance-Messung
9
Consumer behaviour
8
Dienstleistungssektor
8
Nachhaltige Entwicklung
8
Service industry
8
Sustainable development
8
Bibliometrics
7
Bibliometrie
7
Innovation management
6
Innovationsmanagement
6
Organisatorischer Wandel
6
Organizational change
6
Product development
6
Product quality
6
Produktqualität
6
Quality
6
Italy
5
Konsumentenverhalten
5
Lean production
5
Sweden
5
Vorschlagswesen
5
Beziehungsmarketing
4
Corporate culture
4
Denmark
4
Dienstleistungsgesellschaft
4
Employee suggestion system
4
Firm performance
4
Italien
4
Japan
4
Nachhaltigkeit
4
Product design
4
Public administration
4
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8
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1
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Article
15
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9
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Article in journal
20
Aufsatz in Zeitschrift
20
Collection of articles of several authors
5
Sammelwerk
5
Nachschlagewerk
3
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3
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1
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1
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Language
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English
24
Author
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Dahlgaard-Park, Su Mi
13
Dahlgaard, Jens Jörn
8
Renzi, Maria Francesca
5
Cappelli, Lucio
2
Guglielmetti Mugion, Roberta
2
Guglielmetti, Roberta
2
Mattia, Giovanni
2
Merli, Roberto
2
Witell, Lars
2
Chang, Hou-tai
1
Chen, Chi-Kuang
1
Chen, Zhiran
1
Di Pietro, Laura
1
Elg, Mattias
1
Engström, Jon
1
Izvercian, Monica
1
Jen, Hen-yi
1
Kim, Min Gyu
1
Löfgren, Martin
1
Mocan, Marian
1
Musella, Flaminia
1
Negrea, Romeo
1
Pantouvakis, Angelos
1
Poksinska, Bozena
1
Potra, Sabina Alina
1
Potra, Sabine
1
Pugna, Adrian
1
Pugna, Adrian Pavel
1
Reyes, Lidia
1
Shin, Wan Seon
1
Smith, Tricia
1
Suárez-Barraza, Manuel F.
1
Thawesaengskulthai, Natcha
1
Ungaro, Veronica
1
Wongrukmit, Patcharin
1
Yu, Liying
1
Zanda, Stefania
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
International journal of quality and service sciences
3
Journal of air transport management
1
Journal of service theory and practice
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence
1
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ECONIS (ZBW)
24
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1
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
2
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
3
Special issue: From value creation to customer satisfaction loyalty and brand equity
Dahlgaard-Park, Su Mi
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009504085
Saved in:
4
Lean service : a literature analysis and classification
Suárez-Barraza, Manuel F.
;
Smith, Tricia
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 359-380
Persistent link: https://www.econbiz.de/10009553688
Saved in:
5
P-Z, index
Dahlgaard-Park, Su Mi
(
ed.
)
-
2015
Persistent link: https://www.econbiz.de/10011338740
Saved in:
6
A-O
Dahlgaard-Park, Su Mi
(
ed.
)
-
2015
Persistent link: https://www.econbiz.de/10011338741
Saved in:
7
The SAGE encyclopedia of quality and the service economy
Dahlgaard-Park, Su Mi
(
ed.
)
-
2015
Persistent link: https://www.econbiz.de/10011338893
Saved in:
8
Special issue: Quality of services
Dahlgaard-Park, Su Mi
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009687563
Saved in:
9
Using service simulation to analyse the satisfaction with the processes of intensive care unit in the hospital : the perspective of the patient and the family
Chang, Hou-tai
;
Jen, Hen-yi
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 869-885
Persistent link: https://www.econbiz.de/10009783366
Saved in:
10
Special issue: Relationship quality and customer satisfaction in service contexts
Dahlgaard-Park, Su Mi
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010125957
Saved in:
1
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