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Service quality
Turkey
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Consumer behaviour
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Dienstleistungsqualität
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Akinci, Serkan
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Aksoy, Safak
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Journal of business research : JBR
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Tourism management perspectives : TMP
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ECONIS (ZBW)
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Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting
Akinci, Serkan
;
Atilgan-Inan, Eda
;
Aksoy, Safak
- In:
Journal of business research : JBR
63
(
2010
)
3
,
pp. 232-240
Persistent link: https://www.econbiz.de/10003959631
Saved in:
2
The impact of service recovery evaluation on word-of-mouth intention : a moderated mediation model of overall satisfaction, household income and gender
Akinci, Serkan
;
Aksoy, Safak
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 184-194
Persistent link: https://www.econbiz.de/10012113000
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