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~subject:"Service quality"
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Service quality
Consumer behaviour
83,825
Konsumentenverhalten
81,376
Theorie
10,265
Theory
10,097
Relationship marketing
9,182
Beziehungsmarketing
9,152
Brand management
7,717
Markenführung
7,676
Brand image
6,809
Markenimage
6,769
Customer satisfaction
5,764
Produktgestaltung
5,702
Online-Handel
5,682
Online retailing
5,671
Kundenzufriedenheit
5,603
USA
5,001
Social Web
4,854
Social web
4,852
Product design
4,769
United States
4,756
Online-Marketing
4,559
Internet marketing
4,547
Dienstleistungsqualität
4,416
Markenartikel
4,400
Brand
4,397
Deutschland
4,201
Einzelhandel
4,198
Retail trade
4,156
Germany
3,876
Werbewirkung
3,683
Electronic Commerce
3,645
Advertising effects
3,643
Verbraucherverhalten
3,589
E-commerce
3,540
Experiment
3,475
Emotion
3,293
Advertising
3,064
Werbung
3,009
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2,922
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
16
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lee, Seonjeong
8
Lu, Lu
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Bureau of Economic Research
3
Nomos Verlagsgesellschaft
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Taylor and Francis.
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
233
International journal of hospitality management
212
Journal of business research : JBR
121
The journal of services marketing
106
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Services marketing quarterly
65
The service industries journal
65
Journal of travel and tourism marketing
64
Journal of service research : JSR
49
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of service management
36
Service business
36
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
International journal of quality & reliability management
23
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,413
Other ZBW resources
48
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1
Effects of uncertainty visualization on attention, arousal, and judgment
Rose, Anna M.
;
Rose, Jacob M.
;
Rotaru, Kristian
; …
- In:
Behavioral research in accounting
34
(
2022
)
1
,
pp. 113-139
Persistent link: https://www.econbiz.de/10013332074
Saved in:
2
Uncovering dimensionality in the servicescape: towards legibility
Newman, Andrew J.
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 15-28
Persistent link: https://www.econbiz.de/10003454654
Saved in:
3
Determinants of an organization's website ease of use : the moderating role of product tangibility
Aljukhadar, Muhammad
;
Senecal, Sylvain
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
4
,
pp. 337-359
Persistent link: https://www.econbiz.de/10011398649
Saved in:
4
Lowering customer evaluation costs, product differentiation, and price competition
Jing, Bing
- In:
Marketing science : the marketing journal of the …
35
(
2016
)
1
,
pp. 113-127
Persistent link: https://www.econbiz.de/10011437611
Saved in:
5
A quality evaluation model for the design quality of online shopping websites
Cebi, Selcuk
- In:
Electronic commerce research and applications
12
(
2013
)
2
,
pp. 124-135
Persistent link: https://www.econbiz.de/10010504882
Saved in:
6
Travel web-site design : information task-fit, service quality and purchase intention
Dedeke, Adenekan
- In:
Tourism management : research, policies, practice
54
(
2016
),
pp. 541-554
Persistent link: https://www.econbiz.de/10011452724
Saved in:
7
Visual quality and sustainability considerations in tolerance optimization : a market-based approach
Hoffenson, Steven
;
Dagman, Andreas
;
Söderberg, Rikard
- In:
International journal of production economics
168
(
2015
),
pp. 167-180
Persistent link: https://www.econbiz.de/10011384625
Saved in:
8
Qualität als Aspekt des Versicherungsproduktes
Velthuis, Angela
-
2003
Persistent link: https://www.econbiz.de/10001776240
Saved in:
9
The friluftsliv response : connection, drive, and contentment reactions to biophilic design in consumer environments
Castro, Iana A.
;
Honea, Heather
;
Cornelis, Erlinde
; …
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013271755
Saved in:
10
How well designed is your servicescape?
Nair, K. Unnikrishnan
;
Kumar, Deepak S.
;
Purani, Keyoor
- In:
Marketing intelligence & planning
40
(
2022
)
3
,
pp. 388-407
Persistent link: https://www.econbiz.de/10013172970
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