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Service quality
Consumer behaviour
82,001
Konsumentenverhalten
79,521
Unternehmensethik
17,395
Business ethics
16,813
Theorie
14,175
Theory
13,956
Ethics
12,655
Ethik
12,139
Youth
9,231
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8,992
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8,974
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8,955
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8,872
USA
7,770
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7,538
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7,494
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7,165
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7,162
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7,148
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7,105
Brand image
6,665
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6,625
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6,536
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5,730
Customer satisfaction
5,630
Kundenzufriedenheit
5,460
Online-Handel
5,440
Online retailing
5,428
Social Web
4,823
Social web
4,819
Behaviour
4,790
Verhalten
4,751
Online-Marketing
4,464
Internet marketing
4,452
Dienstleistungsqualität
4,392
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4,376
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4,272
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4,262
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Söderlund, Magnus
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
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Jebarajakirthy, Charles
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
233
International journal of hospitality management
198
Journal of business research : JBR
120
The journal of services marketing
108
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
The service industries journal
65
Journal of travel and tourism marketing
64
Services marketing quarterly
64
Cogent business & management
48
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
36
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
Tourism management : research, policies, practice
30
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
Psychology & marketing
28
International journal of services and operations management
27
Journal of air transport management
27
Journal of service research
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
25
Journal of Services Marketing
24
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
Technological forecasting & social change : an international journal
19
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ECONIS (ZBW)
4,389
Other ZBW resources
48
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1
Ethics
support through rapport : elaborating the impact of service provider rapport on ethical
behaviour
intention of the tourists
Paramita, Widya
;
Zulfa, Naila
;
Rostiani, Rokhima
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
Saved in:
2
Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia
;
Ali, Faizan
;
Line, Nathaniel D.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Saved in:
3
The behavioral consequences of regret, anger, and frustration in service settings
Le, Angelina Nhat Hanh
;
Ho Xuan Huong
- In:
Journal of global marketing
33
(
2020
)
2
,
pp. 84-102
Persistent link: https://www.econbiz.de/10012260070
Saved in:
4
Rage against the machine : experimental insights into customers' negative emotional responses, attributions of responsibility, and coping strategies in artificial intelligence-base...
Pavone, Giulia
;
Meyer-Waarden, Lars
;
Munzel, Andreas
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 52-71
Persistent link: https://www.econbiz.de/10014228865
Saved in:
5
The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
Huang, Yu-Shan
;
Wei, Shuqin
;
Ang, Tyson
- In:
Journal of business ethics : JBE
178
(
2022
)
2
,
pp. 519-535
’
ethics
-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how …
Persistent link: https://www.econbiz.de/10013270022
Saved in:
6
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
7
Does ethical image build equity in corporate services brands? : the influence of customer perceived ethicality on affect, perceived quality, and equity
Sierra, Vicenta
;
Iglesias, Oriol
;
Markovic, Stefan
; …
- In:
Journal of business ethics : JOBE
144
(
2017
)
3
,
pp. 661-676
Persistent link: https://www.econbiz.de/10011757529
Saved in:
8
Consumers' ethical perceptions of autonomous service robots in hotels
Lin, Boyu
;
Lee, Woojin
;
Wise, Nicholas
;
Choi, Hwansuk Chris
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 964-974
Persistent link: https://www.econbiz.de/10014633805
Saved in:
9
Better than ever? : employee reactions to ethical failures in organizations, and the ethical recovery paradox
Schminke, Marshall
;
Caldwell, James
;
Ambrose, Maureen L.
; …
- In:
Organizational behavior and human decision processes : …
123
(
2014
)
2
,
pp. 206-219
Persistent link: https://www.econbiz.de/10010346028
Saved in:
10
Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki
;
Erevelles, Sunil
- In:
Journal of business ethics : JOBE
125
(
2014
)
3
,
pp. 381-400
Persistent link: https://www.econbiz.de/10010442330
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