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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya; Zulfa, Naila; Rostiani, Rokhima; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
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Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia; Ali, Faizan; Line, Nathaniel D. - In: International journal of hospitality management 95 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
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The behavioral consequences of regret, anger, and frustration in service settings
Le, Angelina Nhat Hanh; Ho Xuan Huong - In: Journal of global marketing 33 (2020) 2, pp. 84-102
Persistent link: https://www.econbiz.de/10012260070
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Rage against the machine : experimental insights into customers' negative emotional responses, attributions of responsibility, and coping strategies in artificial intelligence-base...
Pavone, Giulia; Meyer-Waarden, Lars; Munzel, Andreas - In: Journal of interactive marketing 58 (2023) 1, pp. 52-71
Persistent link: https://www.econbiz.de/10014228865
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The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
Huang, Yu-Shan; Wei, Shuqin; Ang, Tyson - In: Journal of business ethics : JBE 178 (2022) 2, pp. 519-535
’ ethics-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how …
Persistent link: https://www.econbiz.de/10013270022
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Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova; Haws, Kelly L.; Bearden, … - In: Journal of service research : JSR 21 (2018) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
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Does ethical image build equity in corporate services brands? : the influence of customer perceived ethicality on affect, perceived quality, and equity
Sierra, Vicenta; Iglesias, Oriol; Markovic, Stefan; … - In: Journal of business ethics : JOBE 144 (2017) 3, pp. 661-676
Persistent link: https://www.econbiz.de/10011757529
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Consumers' ethical perceptions of autonomous service robots in hotels
Lin, Boyu; Lee, Woojin; Wise, Nicholas; Choi, Hwansuk Chris - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 6, pp. 964-974
Persistent link: https://www.econbiz.de/10014633805
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Better than ever? : employee reactions to ethical failures in organizations, and the ethical recovery paradox
Schminke, Marshall; Caldwell, James; Ambrose, Maureen L.; … - In: Organizational behavior and human decision processes : … 123 (2014) 2, pp. 206-219
Persistent link: https://www.econbiz.de/10010346028
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Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki; Erevelles, Sunil - In: Journal of business ethics : JOBE 125 (2014) 3, pp. 381-400
Persistent link: https://www.econbiz.de/10010442330