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Service quality and price perceptions by internet retail customers : linking the three stages of service interaction

Cho, Yun Kyung - In: Journal of service research : JSR 17 (2014) 4, pp. 432-445

Persistent link: https://www.econbiz.de/10010432161

Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail

Veloso, Cláudia Miranda; Magueta, Daniel; Sousa, Bruno; … - In: Inventi impact: retailing & consumer services (2021) 1, pp. 28-42

Persistent link: https://www.econbiz.de/10012601930

Determining the relationships between price and online reputation in lodgings

Rodríguez-Díaz, Manuel; Rodríguez-Voltes, Crina Isabel; … - In: Administrative Sciences : open access journal 9 (2019) 3/53, pp. 1-27

Currently, lodgings' competitiveness depends on pricing, based on the online reputation measured by quantitative scales of variables. The purpose of this article is to analyze the different prices set by lodgings by season in relation to the variables that measure their online reputation. This...

Persistent link: https://www.econbiz.de/10012146141

The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews

Ye, Qiang; Li, Huiying; Wang, Zhisheng; Law, Rob - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 1, pp. 23-39

Persistent link: https://www.econbiz.de/10010252159

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Conceptualization and assessment of E-service quality for luxury brands

Kim, Jung-Hwan; Kim, Minjeong - In: The service industries journal 40 (2020) 5/6, pp. 436-470

Persistent link: https://www.econbiz.de/10012208579

The acquirements of e-service quality in fashion e-storescapes : mediating effect in an S-O-R model

Türkdemir, Pınar; Yıldız, Erkan; Ateş, Mustafa Fikret - In: International journal of retail and distribution management 51 (2023) 6, pp. 755-772

Persistent link: https://www.econbiz.de/10014281102

Enhancing patronage intention on online fashion industry in Indonesia : the role of value co-creation, brand image, and e-service quality

Syah, Tantri Yanuar Rahmat; Olivia, Dora - In: Cogent business & management 9 (2022) 1, pp. 1-32

-creation, brand image, and e-service quality toward patronage intentions in the online Muslim fashion industry with a moderating … purposive sampling method involving 301 online customers from several Muslim fashion brands in Indonesia. Data were analyzed … online in non-service sectors such as the fashion industry that is not much analyzed. Furthermore, the managerial implication …

Persistent link: https://www.econbiz.de/10014429178

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

The value of visual quality and service quality to augmented reality enabled mobile shopping experience

David, Alsius; Senn, William D.; Peak, Daniel A.; … - In: Quality management journal : QMJ 28 (2021) 3, pp. 116-127

Persistent link: https://www.econbiz.de/10012584868

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