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Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty

Suh, Myoungsun; Moon, Hyoungeun; Han, Heesup; Ham, Sunny - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 727-753

Persistent link: https://www.econbiz.de/10011433684

Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study

Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205

Persistent link: https://www.econbiz.de/10013397924

Negative word of mouse in the hotel industry : a content analysis of online reviews on luxury hotels in Jordan

Dinçer, Mithat Zeki; Alrawadieh, Zaid - In: Journal of hospitality marketing & management 26 (2017) 8, pp. 785-804

Persistent link: https://www.econbiz.de/10011784142

The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...

Li, Shimiao - In: International journal of services, economics and management 11 (2020) 1, pp. 48-70

Persistent link: https://www.econbiz.de/10012256814

Human contribution to service quality in West Bengal's luxury hotels

Banerjee, Dipa; Biswas, Debasish - In: Human systems management : HSM 37 (2018) 1, pp. 7-13

Persistent link: https://www.econbiz.de/10011817227

Technology readiness and purchase intention : role of perceived value and online satisfaction in the context of luxury hotels

Pham, Long; Williamson, Stan; Lane, Peggy; Limbu, Yam; … - In: International journal of management and decision making … 19 (2020) 1, pp. 91-117

Persistent link: https://www.econbiz.de/10012177880

A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis

Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 55 (2016), pp. 139-159

Persistent link: https://www.econbiz.de/10011496308

Emotional antecedents and outcomes of service recovery : an exploratory study in the luxury hotel industry

Riscinto-Kozub, Kristen Ann; O’Neill, Martin Anthony; … - In: The journal of services marketing 28 (2014) 3, pp. 233-243

Persistent link: https://www.econbiz.de/10010391426

Redefining luxury service with technology implementation : the impact of technology on guest satisfaction and loyalty in a luxury hotel

Shin, Hyejo Hailey; Jeong, Miyoung - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1491-1514

Persistent link: https://www.econbiz.de/10013164618

The Relationship Between Service Quality and Customer Satisfaction and Retention in Ghana's Luxury Hotels

IUP - 2017

This study investigates the effect of service quality on customer satisfaction and retention among selected luxury hotels in Ghana. The population involved customers of four selected luxury hotels in Accra. A structured questionnaire was used to collect data from 486 participants. Pearson's...

Persistent link: https://www.econbiz.de/10012943005

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