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Effects of hotel website photographs and length of textual descriptions on viewers' emotions and behavioral intentions

Bufquin, Diego; Park, Jeong-Yeol; Back, Robin M.; … - In: International journal of hospitality management 87 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012241894

Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35

Persistent link: https://www.econbiz.de/10011435642

Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International Journal of Contemporary Hospitality Management 28 (2016) 1, pp. 2-35

Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. This paper is a revision and...

Persistent link: https://www.econbiz.de/10014764101

The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model

Orlowski, Marissa; Bufquin, Diego; Nalley, Michael E. - In: The Cornell hospitality quarterly 62 (2021) 2, pp. 261-275

Persistent link: https://www.econbiz.de/10012520151

Why do customers switch? : more satiated or less satisfied

Park, Jeong-yeol; Jang, Soocheong - In: International journal of hospitality management 37 (2014), pp. 159-170

Persistent link: https://www.econbiz.de/10010354187