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Service quality
Consumer behaviour
81,922
Konsumentenverhalten
79,443
Theorie
9,470
Theory
9,295
Relationship marketing
8,923
Beziehungsmarketing
8,892
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5,645
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4,545
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4,537
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4,471
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4,420
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4,388
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4,285
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4,235
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4,003
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Han, Heesup
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14
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Klaus, Philipp
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Gursoy, Dogan
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11
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11
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Propper, Carol
11
Miao, Li
10
Quach, Sara
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Sharma, Piyush
10
Sreejesh, S.
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9
Hyun, Sunghyup Sean
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Qu, Hailin
9
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Xu, Xun
9
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8
Amin, Muslim
8
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Söderlund, Magnus
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Ahn, Jiseon
7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Journal of retailing and consumer services
230
International journal of hospitality management
195
Journal of business research : JBR
120
The journal of services marketing
109
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
Journal of travel and tourism marketing
65
The service industries journal
65
Services marketing quarterly
64
Cogent business & management
48
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of services and operations management
26
International journal of services, economics and management
25
Journal of service research
25
Journal of Services Marketing
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
4,385
Other ZBW resources
47
RePEc
1
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1
How augmented reality can improve e-commerce website quality through
interactivity
and vividness : the moderating role of need for touch
Kim, Seeun
;
Park, Hyejune
;
Kader, Mohammad Shahidul
- In:
Journal of fashion marketing and management
27
(
2023
)
5
,
pp. 760-783
Persistent link: https://www.econbiz.de/10014430513
Saved in:
2
Engaging the customer with augmented reality and employee services to enhance equity and loyalty
Butt, Asad
;
Ahmad, Hassan
;
Ali, Fayaz
;
Muzaffar, Asif
; …
- In:
International journal of retail and distribution management
51
(
2023
)
5
,
pp. 629-652
Persistent link: https://www.econbiz.de/10014281091
Saved in:
3
The impact of "e-atmospherics" on physical stores
Poncin, Ingrid
;
Mimoun, Mohamed Slim Ben
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 851-859
Persistent link: https://www.econbiz.de/10010407213
Saved in:
4
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
5
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
6
The playground effect : how augmented reality drives creative customer engagement
Jessen, Alexander
;
Hilken, Tim
;
Chylinski, Mathew
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 85-98
Persistent link: https://www.econbiz.de/10012257546
Saved in:
7
Quality dimensions of augmented reality-based mobile apps for smart-tourism and its impact on customer satisfaction & reuse intention
Anand, Komal
;
Arya, Vikas
;
Suresh, Sheena
;
Sharma, Anshuman
- In:
Tourism planning & development
20
(
2023
)
2
,
pp. 236-259
Persistent link: https://www.econbiz.de/10014235316
Saved in:
8
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
9
Determinants of customers' brand choice and continuance intentions with mobile data service provider : the role of past experience
Ojiaku, Obinna C.
;
Osarenkhoe, Aihie
- In:
Global business review
19
(
2018
)
6
,
pp. 1478-1493
Persistent link: https://www.econbiz.de/10011982817
Saved in:
10
A review of factors influencing customer acceptance of Internet of Things services
Al-Momani, Adai Mohammad
;
Mahmoud, Moamin A.
;
Mohd …
- In:
International journal of information systems in the …
11
(
2019
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10012006669
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