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Impact of service quality on customer satisfaction in private and public sector banks

Paul, Justin; Mittal, Arun; Srivastav, Garima - In: The international journal of bank marketing : IJBM 34 (2016) 5, pp. 606-622

Persistent link: https://www.econbiz.de/10011606120

Impact of service quality on customer satisfaction in private and public sector banks

Paul, Justin; Mittal, Arun; Srivastav, Garima - In: International Journal of Bank Marketing 34 (2016) 5, pp. 606-622

Purpose – In today’s world, with increased competition, service quality has become one of the most popular areas of academic investigation. The purpose of this paper is to examine the impact of various service quality variables on the overall satisfaction of customers and compare the private...

Persistent link: https://www.econbiz.de/10014760644

Using qualitative research for establishing content validity of e-lifestyle and website quality constructs

Pandey, Shweta; Chawla, Deepak - In: Qualitative market research : an international journal 19 (2016) 3, pp. 339-356

Persistent link: https://www.econbiz.de/10011598510

Understanding Indian online clothing shopper loyalty and disloyalty : the impact of e-lifestyles and website quality

Pandey, Shweta; Chawla, Deepak - In: Journal of internet commerce 15 (2016) 4, pp. 332-352

Persistent link: https://www.econbiz.de/10011636542

Impact of changing consumer lifestyles and website quality on online satisfaction and loyalty : an emerging market framework

Pandey, Shweta; Chawla, Deepak - In: International journal of Indian culture and business … 12 (2016) 1, pp. 50-71

Persistent link: https://www.econbiz.de/10011618174