//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Beyond personality : an emerge...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
18
Konsumentenverhalten
17
Beziehungsmarketing
10
Customer satisfaction
10
Dienstleistungsqualität
10
Relationship marketing
10
Kundenzufriedenheit
8
Dienstleistungssektor
7
Salespeople
7
Service industry
7
USA
7
United States
7
Verkaufspersonal
7
Beschwerdemanagement
6
Complaint management
6
Confidence
5
Customer service
5
Kundenservice
5
Vertrauen
5
Artificial intelligence
4
Brand management
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Green marketing
4
Markenführung
4
Nachhaltigkeit
4
Online retailing
4
Online-Handel
4
Sustainability
4
service failure
4
Öko-Marketing
4
Arbeitsleistung
3
Distribution channel
3
Einzelhandel
3
Emotion
3
Job performance
3
Marketing
3
Performance measurement
3
Performance-Messung
3
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
10
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Aufsatzsammlung
1
research-article
1
Language
All
English
11
Author
All
Brady, Michael K.
11
McColl-Kennedy, Janet R.
3
Cowart, Kelly O.
2
Hollebeek, Linda D.
2
Patterson, Paul G.
2
Sprott, David E.
2
Aksoy, Lerzan
1
Allen, Alexis M.
1
Andrews MacLelland, Melinda
1
Benedicktus, Ray L.
1
Brand, Richard R.
1
Cronin, J. Joseph
1
Gustafsson, Anders
1
Hightower, Roscoe
1
Hopkins, Lucas M.
1
Pugh, Harrison B.
1
Ramirez, Edward
1
Robinson, Stacey G.
1
Shemwell, Donald J.
1
Sirianni, Nancy J.
1
Smith, Amy K.
1
Voorhees, Clay M.
1
Witell, Lars
1
Wuenderlich, Nancy V.
1
more ...
less ...
Published in...
All
Journal of retailing
2
Journal of service research
2
Journal of service research : JSR
2
The journal of services marketing
2
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of the Academy of Marketing Science
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Other ZBW resources
1
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
2
The effect of incentives on customer evaluations of service bundles
Andrews MacLelland, Melinda
;
Benedicktus, Ray L.
; …
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 71-76
Persistent link: https://www.econbiz.de/10003909549
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
5
Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.
;
Brady, Michael K.
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
Saved in:
6
Religious affilliation : buffering negative reactions to service failures
Cowart, Kelly O.
;
Ramirez, Edward
;
Brady, Michael K.
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10010343445
Saved in:
7
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
8
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
9
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
10
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->