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E-Government : Post-Akzeptanz und Servicequalität ; eine empirische Analyse am Beispiel kommunaler E-Government-Portale
Piehler, Robert - 2014 - 1. Aufl.
Persistent link: https://www.econbiz.de/10010254071
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The impact of eGovernment program progress on the level of achievement of public e-services : a field study in the Jordanian public sector
Nawafleh, Sahem - In: International journal of electronic business 14 (2018) 1, pp. 63-84
Persistent link: https://www.econbiz.de/10011891019
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Toward a conceptualization of customer productivity : the customer's perspective on transforming customer labor into customer outcomes using technology-based self-service options
Anitsal, Ismet; Schumann, David W. - In: Journal of marketing theory and practice 15 (2007) 4, pp. 349-363
Persistent link: https://www.econbiz.de/10003745498
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Self-service systems : quality dimensions and users' profiles
Gurău, Călin - In: Cases on managing e-services, (pp. 48-59). 2009
Persistent link: https://www.econbiz.de/10003769489
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Waiting lines and self-service
Lambert, Carolyn U.; Lee, Kate Wonjae - In: Handbook of hospitality operations and IT, (pp. 91-108). 2008
Persistent link: https://www.econbiz.de/10003807219
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Qualitätstreiber für telefonbasierte Self-Services : theoretische und explorative Analyse zur Identifikation relevanter Qualitätstreiber aus Kundenperspektive
Bartsch, Silke; Fuchs, Sabine; Meyer, Anton - In: Kundenintegration : Forum Dienstleistungsmanagement, (pp. 525-553). 2009
Persistent link: https://www.econbiz.de/10003808740
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The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.; Cho, Wonae; Ro, Heejung - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
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Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van; Ruyter, Ko de; Wetzels, Martin; … - In: Journal of service research : JSR 11 (2008/09) 4, pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
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Kundenzufriedenheit mit Selbstbedienungskassen im Handel : der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien
Boslau, Madlen - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003879294