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~subject:"Service quality"
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Service quality
Malaysia
16,003
Hotel industry
6,334
Hotellerie
6,326
Thailand
1,527
Consumer behaviour
1,399
Konsumentenverhalten
1,392
Indonesien
1,373
Indonesia
1,324
Dienstleistungsqualität
977
Singapur
955
Philippinen
895
Firm performance
889
Unternehmenserfolg
888
Singapore
882
Philippines
849
South Korea
836
Südkorea
836
Customer satisfaction
816
Kundenzufriedenheit
814
Wirtschaftswachstum
698
Economic growth
680
Islamic finance
667
China
663
Islamisches Finanzsystem
657
Tourismus
639
Tourism
638
Beziehungsmarketing
631
Relationship marketing
629
SME
610
KMU
609
Tourismusberufe
563
Tourism employees
562
Corporate governance
546
Malaya
544
Auslandsinvestition
534
Theorie
534
USA
533
Corporate Governance
532
Theory
532
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Undetermined
429
Free
146
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Article
858
Book / Working Paper
118
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Article in journal
826
Aufsatz in Zeitschrift
826
Aufsatz im Buch
31
Book section
31
Case study
10
Fallstudie
10
Thesis
9
Hochschulschrift
8
Graue Literatur
4
Non-commercial literature
4
Arbeitspapier
3
Bibliografie enthalten
3
Bibliography included
3
Conference paper
3
Konferenzbeitrag
3
Working Paper
3
Aufsatzsammlung
2
Collection of articles of several authors
1
Reprint
1
Sammelwerk
1
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1
Übersichtsarbeit
1
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English
957
German
16
Undetermined
2
French
1
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Han, Heesup
15
Amin, Muslim
8
Karatepe, Osman M.
8
Sparks, Beverley
8
Torres, Edwin N.
8
Osman, Zahir
7
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Caber, Meltem
5
Daskin, Mustafa
5
Shirouyehzad, Hadi
5
Albayrak, Tahir
4
Ali, Faizan
4
Assaker, Guy
4
Butters, R. Andrew
4
Cobanoglu, Cihan
4
Ghazali Musa
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
Park, Jungkun
4
Sentosa, Ilham
4
So, Kevin Kam Fung
4
Xu, Xun
4
Adil, Mohd
3
Ariffin, Ahmad Azmi M.
3
Boon-Cheong Chew
3
Cham Tat Huei
3
Cheah, Jun-Hwa
3
Chen, Chiang-ming
3
Chen, Yong
3
Choi, Hyeyoon
3
Dastane, Omkar
3
Dedeoğlu, Bekir Bora
3
Fong, Lawrence Hoc Nang
3
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National Bureau of Economic Research
2
Books on Demand GmbH <Norderstedt>
1
Great Britain / Dept. of Employment
1
United States / Bureau of the Census
1
University College London / Department of Economics
1
Published in...
All
International journal of hospitality management
129
International journal of contemporary hospitality management
53
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
41
Journal of travel and tourism marketing
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
The service industries journal
16
Tourism management perspectives : TMP
13
International journal of services, economics and management
12
Journal of retailing and consumer services
10
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Tourism economics : the business and finance of tourism and recreation
10
International journal of quality & reliability management
9
Journal for global business advancement : JGBA
9
International journal of leisure and tourism marketing : IJLTM
8
International journal of productivity and quality management : IJPQM
8
Journal of hospitality and tourism insights
8
Cogent business & management
7
Journal of vacation marketing : an international journal
7
Service business
7
Administrative Sciences : open access journal
6
Enlightening tourism : ET ; a pathmaking journal
6
Journal of Islamic marketing
6
Services marketing quarterly
6
The journal of services marketing
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Global business and finance review
5
International journal of business excellence : IJBEX
5
International journal of services and operations management
5
Journal of business research : JBR
5
The Cornell hospitality quarterly
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
Asia Pacific journal of marketing and logistics
4
Asian review of accounting
4
International journal of business information systems : IJBIS
4
International journal of quality and service sciences
4
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ECONIS (ZBW)
973
RePEc
2
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1
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date (oldest first)
1
The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry
Yusof, Yusnita
;
Awang, Zainudin
;
Jusoff, Kamaruzaman
; …
- In:
International journal of green economics
11
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011742306
Saved in:
2
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
3
Surprise, hospitality, and customer delight in the context of hotel services
Ariffin, Ahmad Azmi M.
;
Omar, Noor Balkhis
- In:
Tourism and hospitality management
,
(pp. 127-142)
.
2016
Persistent link: https://www.econbiz.de/10011569262
Saved in:
4
The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from
Malaysia
Daskin, Mustafa
;
Surucu, Ozlem Altunoz
- In:
Asia-Pacific journal of business administration
8
(
2016
)
2
,
pp. 177-196
Persistent link: https://www.econbiz.de/10011552972
Saved in:
5
The girlfriend getaway market : segmenting accommodation and service preferences
Khoo-Lattimore, Catheryn
;
Prayag, Girish
- In:
International journal of hospitality management
45
(
2015
),
pp. 99-108
Persistent link: https://www.econbiz.de/10010503884
Saved in:
6
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
7
Influence of leadership competency and organizational culture on responsiveness and performance of firms
Asree, Susita
;
Zain, Mohamed
;
Razalli, Mohd Rizal
- In:
International journal of contemporary hospitality management
22
(
2010
)
4
,
pp. 500-516
Persistent link: https://www.econbiz.de/10008651308
Saved in:
8
Measuring service quality in luxury hotels in
Malaysia
Abaeian, Vahideh
;
Kok Wei Khong
- In:
Taylor's business review / Taylor's Business School, …
2
(
2012
)
1
,
pp. 47-59
Persistent link: https://www.econbiz.de/10009778070
Saved in:
9
Service quality dimension and customer satisfaction : an empirical study in the Malaysian hotel industry
Amin, Muslim
;
Yahya, Zatilaziya
;
Ismayatim, Wan …
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 115-125
Persistent link: https://www.econbiz.de/10009745742
Saved in:
10
Service quality, image and loyalty towards Malaysian hotels
Cham Tat Huei
;
Easvaralingam, Yalini
- In:
International journal of services, economics and management
4
(
2012
)
3
,
pp. 267-281
Persistent link: https://www.econbiz.de/10009734557
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