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Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV : mediating effect of service value and satisfaction
Ghosh, Pratik; Jhamb, Deepika; Dhiman, Rahul - In: International journal of quality & reliability management 40 (2023) 10, pp. 2351-2370
Persistent link: https://www.econbiz.de/10014470786
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Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.; Ramanathan, Hareesh N.; Rana, Sudhir; … - In: Vision : the journal of business perspective 23 (2019) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
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How phygital customers' experience transforms the retail banking sector? : Examining customer engagement and patronage intentions
Kumar, Jitender; Rana, Sudhir; Rani, Garima; Rani, Vinki - In: Competitiveness review : CR 34 (2024) 1, pp. 92-106
Persistent link: https://www.econbiz.de/10014485368
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Retail service quality in context of CIS countries
Das, Anupam; Kumar, Vinod; Saha, Gour C. - In: International journal of quality & reliability management 27 (2010) 6, pp. 658-683
Persistent link: https://www.econbiz.de/10008655514
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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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E-government adoption and user's satisfaction : an empirical investigation
Athmay, ALaa Aldin A. AL; Fantazy, Kamel; Kumar, Vinod - In: EuroMed journal of business 11 (2016) 1, pp. 57-83
Persistent link: https://www.econbiz.de/10011567863
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Challenge in traditional service delivery for diabetes management : mobile health, a technology driven system, is the alternative?
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 12 (2016) 3, pp. 376-385
Persistent link: https://www.econbiz.de/10011664637
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A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha; Kumar, Vinod; Kataria, Sonia - In: Journal of relationship marketing : innovations and … 22 (2023) 1, pp. 62-86
Persistent link: https://www.econbiz.de/10013549034