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~subject:"Service quality"
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Service quality
Lieferkette
52
Supply chain
52
Logistik
21
Lieferantenmanagement
20
Logistics
20
Supplier relationship management
20
Logistics provider
15
Logistikdienstleister
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United States
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Online retailing
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Online-Handel
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logistics
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supply chain
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Innovationsmanagement
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Kundenzufriedenheit
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Lagermanagement
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Relationship marketing
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Unternehmenserfolg
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supply chain management
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Goldsby, Thomas J.
4
Knemeyer, A. Michael
3
Cahill, David L.
2
Esper, Terry L.
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Wallenburg, Carl Marcus
2
Cichosz, Marzenna
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Griffis, Stanley E.
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Hofer, Adriana Rossiter
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Iyengar, Deepak
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Peinkofer, Simone T.
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Rao, Shashank
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Smith, Ronn J.
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Sodero, Annibal
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Journal of business logistics
2
Journal of business logistics : JBL
2
LogForum : elektroniczne czasopismo naukowe z dziedziny logistyki
1
The international journal of logistics management
1
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ECONIS (ZBW)
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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha
;
Esper, Terry L.
;
Hofer, Adriana Rossiter
; …
- In:
Journal of business logistics
44
(
2023
)
3
,
pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
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2
Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.
;
Esper, Terry L.
;
Smith, Ronn J.
; …
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10013347440
Saved in:
3
Innovation in logistics outsourcing relationship : in the search of customer satisfaction
Cichosz, Marzenna
;
Goldsby, Thomas J.
;
Knemeyer, A. Michael
- In:
LogForum : elektroniczne czasopismo naukowe z dziedziny …
13
(
2017
)
2
,
pp. 209-219
Persistent link: https://www.econbiz.de/10011845961
Saved in:
4
Developing a scale for proactive improvement within logistics outsourcing relationships
Wallenburg, Carl Marcus
;
Knemeyer, A. Michael
;
Goldsby, …
- In:
The international journal of logistics management
21
(
2010
)
1
,
pp. 5-21
Persistent link: https://www.econbiz.de/10003996627
Saved in:
5
Customer loyalty in logistics outsourcing relationships : an examination of the moderating effects of conflict frequency
Cahill, David L.
;
Goldsby, Thomas J.
;
Knemeyer, A. Michael
- In:
Journal of business logistics : JBL
31
(
2010
)
2
,
pp. 253-277
Persistent link: https://www.econbiz.de/10008779122
Saved in:
6
Electronic logistics service quality (e-LSQ) : its impact on the customer's purchase satisfaction and retention
Rao, Shashank
;
Goldsby, Thomas J.
;
Griffis, Stanley E.
; …
- In:
Journal of business logistics : JBL
32
(
2011
)
2
,
pp. 167-179
Persistent link: https://www.econbiz.de/10009238778
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