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~subject:"Service quality"
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Service quality
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Technischer Fortschritt
50,473
Technological change
41,059
Theorie
21,180
Theory
20,721
Innovation
13,172
Innovationsdiffusion
12,869
Innovation diffusion
12,623
USA
10,156
United States
9,637
Relationship marketing
9,355
Beziehungsmarketing
9,325
Brand management
7,602
Markenführung
7,561
Deutschland
7,289
Mobilkommunikation
6,976
Mobile communications
6,936
Brand image
6,721
Markenimage
6,681
Germany
6,301
Customer satisfaction
5,932
Welt
5,872
Kundenzufriedenheit
5,774
World
5,763
Online-Handel
5,756
Online retailing
5,743
Social Web
5,308
Social web
5,305
Wirtschaftswachstum
4,918
Online-Marketing
4,812
Internet marketing
4,788
Electronic Commerce
4,760
Dienstleistungsqualität
4,666
Innovation adoption
4,647
Innovationsakzeptanz
4,595
E-commerce
4,524
Produktivität
4,522
Einzelhandel
4,403
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Prybutok, Victor R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Gong, Taeshik
12
Gursoy, Dogan
12
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sparks, Beverley
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Jebarajakirthy, Charles
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
So, Kevin Kam Fung
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Cobanoglu, Cihan
7
Gaynor, Martin
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Boston Consulting Group
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Ilmenau
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
Weltwirtschaftsforum
1
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Published in...
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Journal of retailing and consumer services
233
International journal of hospitality management
202
Journal of business research : JBR
123
The journal of services marketing
111
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
78
Services marketing quarterly
68
Journal of travel and tourism marketing
67
The service industries journal
66
Journal of service research : JSR
51
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Service business
40
Asia Pacific journal of marketing and logistics
33
Journal of service management
33
Tourism management : research, policies, practice
33
International journal of services and operations management
30
International journal of services, economics and management
30
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
Journal of air transport management
28
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
Journal of Services Marketing
24
Total quality management & business excellence
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
Journal of retailing
23
Journal of strategic marketing
23
Managing service quality : MSQ ; an international journal
23
European journal of marketing : EJM
22
Journal of hospitality and tourism insights
22
Journal of the Academy of Marketing Science
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
International journal of business information systems : IJBIS
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,663
Other ZBW resources
48
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1
Determinants of continuance intention to use mobile self-scanning applications in retail
Ferreira, Andreia
;
Silva, Graça Miranda
;
Dias, Álvaro …
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 455-477
Persistent link: https://www.econbiz.de/10013535692
Saved in:
2
Conceptualising the role of innovation : attributes for examining consumer adoption of mobile innovations
Kapoor, Kawaljeet Kaur
;
Dwivedi, Yogesh Kumar
; …
- In:
The marketing review
14
(
2014
)
4
,
pp. 407-430
Persistent link: https://www.econbiz.de/10011445016
Saved in:
3
An exploratory study into the determinants of adoption of mobile TV services : an integrated value perspective
Borges, Mónica S.
;
Rita, Paulo
;
Pagani, Margherita
- In:
International journal of electronic business
12
(
2015
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10011458103
Saved in:
4
Examining an extended technology acceptance model with experience construct on hotel consumers' adoption of mobile applications
Huang, Yu-Chih
;
Chang, Lan Lan
;
Yu, Chia-Pin
;
Chen, Joseph
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 957-980
Persistent link: https://www.econbiz.de/10012176744
Saved in:
5
Disruptive technology and AI in the banking industry of an emerging market
Omoge, Akinyemi Paul
;
Gala, Prachi
;
Horky, Alisha Blakeney
- In:
International journal of bank marketing
40
(
2022
)
6
,
pp. 1217-1247
Persistent link: https://www.econbiz.de/10013397785
Saved in:
6
Evaluation of mobile services and substantial adoption factors with Analytic Hierarchy Process (AHP)
Nikou, Shahrokh
;
Mezei, József
- In:
Telecommunications policy : the international journal …
37
(
2013
)
10
,
pp. 915-929
Persistent link: https://www.econbiz.de/10010353750
Saved in:
7
Factors affecting hotels' adoption of mobile reservation systems : a technology-organization-environment framework
Wang, Yi-Shun
;
Li, Hsien-Ta
;
Li, Ci-Rong
;
Zhang, Ding-Zhong
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 163-172
Persistent link: https://www.econbiz.de/10011440050
Saved in:
8
Mobile healthcare services adoption
Shanko, Genet
;
Negash, Solomon
;
Bandyopadhyay, Tridib
- In:
International journal of networking and virtual …
16
(
2016
)
2
,
pp. 143-156
Persistent link: https://www.econbiz.de/10011610150
Saved in:
9
Mobile banking adoption in Thailand : an integration of technology acceptance model and mobile service quality
Wilert Puriwat
;
Suchart Tripopsakul
- In:
European research studies
20
(
2017
)
4B
,
pp. 200-210
Persistent link: https://www.econbiz.de/10012219579
Saved in:
10
A review of factors influencing customer acceptance of Internet of Things services
Al-Momani, Adai Mohammad
;
Mahmoud, Moamin A.
;
Mohd …
- In:
International journal of information systems in the …
11
(
2019
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10012006669
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