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Service quality
Consumer behaviour
83,154
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16,662
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Han, Heesup
30
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17
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16
Line, Nathaniel D.
14
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13
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13
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12
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12
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11
Gustafsson, Anders
11
Hanks, Lydia
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Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
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Qu, Hailin
9
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8
Amin, Muslim
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
231
International journal of hospitality management
212
Journal of business research : JBR
120
The journal of services marketing
106
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
38
Journal of service management
33
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of Services Marketing
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,451
Other ZBW resources
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1
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1
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
2
The impact of customer cognitive competence on online service
decision
-making : an event-related potentials perspective
Wang, Jing
;
Zhao, Meina
;
Zhao, Gang
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 363-380
Persistent link: https://www.econbiz.de/10011741138
Saved in:
3
Overconfident health workers provide lower quality healthcare
Kovacs, Roxanne J.
;
Lagarde, Mylene
;
Cairns, John A.
- In:
Journal of economic psychology : research in economic …
76
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012244286
Saved in:
4
Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.
;
Tong, Jordan D.
- In:
Manufacturing & service operations management : M & SOM
22
(
2020
)
5
,
pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
Saved in:
5
judgment and
decision
-making
Hurley, Patrick J.
- In:
Accounting, organizations and society : an …
77
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012109294
Saved in:
6
The influence of mall shopping environment and motives on shoppers' response : a conceptual model and empirical evidence
Akroush, Mamoun N.
;
Abu-ElSamen, Amjad A.
;
Jaradat, …
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 168-198
Persistent link: https://www.econbiz.de/10009313090
Saved in:
7
Customer responses to waits for online banking service delivery
Demoulin, Nathalie T. M.
;
Djelassi, Souad
- In:
International journal of retail & distribution management
41
(
2013
)
6
,
pp. 442-460
Persistent link: https://www.econbiz.de/10009770727
Saved in:
8
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
9
Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters
Sinha, P. K.
;
Mishra, Hari Govind
;
Kaul, Surabhi
-
2014
Persistent link: https://www.econbiz.de/10010337509
Saved in:
10
A socio-cognitive approach to customer adherence in health care
Snell, Lan
;
White, Lesley
;
Dagger, Tracey
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 496-521
Persistent link: https://www.econbiz.de/10010371637
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