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~subject:"Service quality"
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Service quality
Consumer behaviour
30
Konsumentenverhalten
29
Hotel industry
28
Hotellerie
28
Gastronomie
17
Restaurant industry
17
Customer satisfaction
15
Dienstleistungsqualität
15
Job satisfaction
15
Arbeitszufriedenheit
14
Kundenzufriedenheit
14
Beziehungsmarketing
13
Relationship marketing
13
Tourism
12
USA
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United States
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Gastgewerbe
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Holiday behaviour
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Hospitality industry
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Urlaubsverhalten
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Tourismus
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Emotion
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Environmental consciousness
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Environmental management
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Social Web
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Social web
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Umweltbewusstsein
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Umweltmanagement
9
Arbeitsverhalten
8
Internet marketing
8
Online-Marketing
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Work behaviour
8
Employee retention
7
Firm performance
7
Mitarbeiterbindung
7
Tourism marketing
7
Unternehmenserfolg
7
Viral marketing
7
Virales Marketing
7
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English
15
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Kim, Woo Gon
14
Choi, Hyung-Min
2
Li, Jun
2
Ali, Faizan
1
Ali, Mohamed Ahmed
1
Brymer, Robert A.
1
Cai, Xiaomei
1
Cho, Sun-bai
1
Han, Jin Soo
1
Han, Su-Jin
1
Hanks, Lydia
1
Huang, Meijiao
1
Jang, Yoon Jung
1
Kang, Hee Jung
1
Kang, Sora
1
Kim, Hong-Bumm
1
Kim, Hyun Jeong
1
Kim, Taegoo
1
Kong, Yurou
1
Lee, Gyehee
1
Leung, Xi Y.
1
Li, Yuan
1
Line, Nathaniel D.
1
Liu, Xiaoming
1
Majeed, Salman
1
Moon, Yun Ji
1
Okumus, Bendegul
1
Rachjaibun, Nitta
1
Ryu, Kisang
1
Tavitiyaman, Pimtong
1
Touni, Reham
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Xiong, Wei
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International journal of hospitality management
5
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Tourism management : research, policies, practice
2
Journal of travel and tourism marketing
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
15
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1
The effect of management commitment to service on employee service behaviors : the mediating role of job satisfaction
Kim, Hyun Jeong
;
Tavitiyaman, Pimtong
;
Kim, Woo Gon
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
3
,
pp. 369-390
Persistent link: https://www.econbiz.de/10003879488
Saved in:
2
The influence of hotel website factors on e-loyalty in a B2C context
Kim, Woo Gon
;
Rachjaibun, Nitta
;
Han, Jin Soo
;
Lee, Gyehee
- In:
Tourism economics : the business and finance of tourism …
17
(
2011
)
5
,
pp. 1103-1127
Persistent link: https://www.econbiz.de/10009373090
Saved in:
3
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
4
Effect of restaurant patrons' regret and disappointment on dissatisfaction and behavioral intention
Jang, Yoon Jung
;
Cho, Sun-bai
;
Kim, Woo Gon
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
Saved in:
5
The effect of physical environment on passenger delight and satisfaction : moderating effect of national identity
Ali, Faizan
;
Kim, Woo Gon
;
Ryu, Kisang
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 213-224
Persistent link: https://www.econbiz.de/10011556079
Saved in:
6
Customers' cognitive, emotional, and actionable response to the servicescape : a test of the moderating effect of the restaurant type
Kim, Woo Gon
;
Moon, Yun Ji
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 144-156
Persistent link: https://www.econbiz.de/10003799063
Saved in:
7
The impact of social media reviews on restaurant performance : the moderating role of excellence certificate
Kim, Woo Gon
;
Li, Jun
;
Brymer, Robert A.
- In:
International journal of hospitality management
55
(
2016
),
pp. 41-51
Persistent link: https://www.econbiz.de/10011497923
Saved in:
8
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
9
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
10
How to fuel employees' prosocial behavior in the hotel service encounter
Kang, Hee Jung
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Li, Yuan
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146203
Saved in:
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