The effect of management commitment to service on employee service behaviors : the mediating role of job satisfaction
Hyun Jeong Kim; Pimtong Tavitiyaman; Woo Gon Kim
| Year of publication: |
2009
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|---|---|
| Authors: | Kim, Hyun Jeong ; Tavitiyaman, Pimtong ; Kim, Woo Gon |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 33.2009, 3, p. 369-390
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| Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Strukturgleichungsmodell | Structural equation model | Thailand |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003879488