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Corporate culture and firm performance : a service-oriented perspective

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Managing customer switching behavior in the banking industry

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Effects of perceived value and customer service on brand satisfaction

Sebastián-Morillas, Ana; Monfort, Abel; López, Belén - In: Journal of promotion management : innovations in … 30 (2024) 2, pp. 187-203

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The power of AI : enhancing customer loyalty through satisfaction and efficiency

Singh, Pragya; Singh, Vandana - In: Cogent business & management 11 (2024) 1, pp. 1-14

In the rapidly evolving landscape of customer service, integrating AI-powered solutionshas emerged as a game-changer. This study delves into the intricate dynamics of AI-Powered Customer Service and its profound impact on customer loyalty, specifically focusing on the mediating roles played by...

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Factors affecting customer behavior in telecommunication industry

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An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants

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Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market

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Elements of pharmacy service and satisfaction : patient versus consumer?

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Selective halo effects arising from improving the interpersonal skills of frontline employees

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