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Service quality
Consumer behaviour
83,957
Konsumentenverhalten
81,508
Bibliometrics
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Bibliometrie
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Brand management
17,834
Markenführung
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6,103
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5,459
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4,683
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4,561
Retail trade
4,507
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4,331
Advertising effects
4,275
Electronic Commerce
3,957
E-commerce
3,821
Marketingmanagement
3,781
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31
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15
Line, Nathaniel D.
14
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13
Klaus, Philipp
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12
Gong, Taeshik
12
Prybutok, Victor R.
12
Sreejesh, S.
12
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
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Jang, Soocheong
11
Propper, Carol
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Quach, Sara
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Sharma, Piyush
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Wong, IpKin Anthony
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Hyun, Sunghyup Sean
10
Miao, Li
10
Voorhees, Clay M.
10
Hollebeek, Linda D.
9
Qu, Hailin
9
Sparks, Beverley
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Wirtz, Jochen
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Xu, Xun
9
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8
Ali, Faizan
8
Amin, Muslim
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Lee, Seonjeong
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Lu, Lu
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Springer Fachmedien Wiesbaden
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Verlag Dr. Kovač
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Journal of retailing and consumer services
237
International journal of hospitality management
223
Journal of business research : JBR
122
The journal of services marketing
113
Journal of hospitality marketing & management
88
International journal of contemporary hospitality management
83
The service industries journal
71
Services marketing quarterly
69
Journal of travel and tourism marketing
68
Cogent business & management
49
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
37
Journal of service management
35
International journal of quality and service sciences
34
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
32
Journal of service research
32
Journal of air transport management
30
The international journal of bank marketing : IJBM
30
International journal of services and operations management
29
Total quality management & business excellence
29
The TQM journal : the international review of organizational improvement
28
International journal of services, economics and management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of hospitality and tourism insights
25
Journal of retailing
25
International journal of quality & reliability management
24
International journal of services and operations management : IJSOM
24
Journal of Services Marketing
24
Journal of strategic marketing
24
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of the Academy of Marketing Science
22
Journal of internet commerce
21
Journal of service theory and practice
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
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ECONIS (ZBW)
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Other ZBW resources
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1
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
2
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
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3
Purchase intention of customers towards luxury brands in North Macedonia : theory of planned behaviour approach
Muça, Sara
;
Zeqiri, Jusuf
- In:
International journal of Islamic marketing and branding
5
(
2020
)
2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10012512768
Saved in:
4
Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
Saved in:
5
Marketing mix influence on service brand equity and its dimensions
Mukherjee, Somnath
;
Shivani, Shradha
- In:
Vision : the journal of business perspective
20
(
2016
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10011581949
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6
Why customers intend to use express delivery services
Setiyawati, Sri
;
Haryanto, Budhi
- In:
Inventi impact: supply chain & logistics
(
2017
)
2
,
pp. 69-94
Persistent link: https://www.econbiz.de/10011754169
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7
Factors affecting smartphone brand switching behavior in Kathmandu valley
Kumari, Radha
;
Sah, Laxmi Kumar
- In:
Nepalese journal of economics : a publication of …
6
(
2022
)
3
,
pp. 82-95
Persistent link: https://www.econbiz.de/10013449196
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8
Understanding passengers' satisfaction and loyalty towards ridesharing services
M. F. Shamsudin
;
Abu Bakar, Abdul Rahim
;
Hashim, Fariza
- In:
Global business and organizational excellence : GBOE
42
(
2023
)
2
,
pp. 29-44
Persistent link: https://www.econbiz.de/10013472463
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9
The impact of innovation on customer satisfaction : a study of the cosmetic product
Sah, Raman
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
1
,
pp. 107-115
Persistent link: https://www.econbiz.de/10014493952
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10
Factors affecting brand switching in telecommunication industry in Kathmandu valley
Thagunna, Suresh Singh
- In:
Nepalese journal of economics : a publication of …
7
(
2023
)
3
,
pp. 159-173
Persistent link: https://www.econbiz.de/10014422582
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