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How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Wu, Tung-Ju; Zhang, Ruoxi; Li, Jia-Min - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 136-154
Persistent link: https://www.econbiz.de/10014483405
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The impacts of quality system integration and relationship quality on quality performance in supply chains : an empirical investigation in China
Zhang, Yibin; Hong, Jiangtao; Li, Xue; Shi, Victor - In: Emerging markets, finance & trade : a journal of the … 58 (2022) 1, pp. 116-133
Persistent link: https://www.econbiz.de/10012802054
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Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao; Song, Yang; Kwan, Ho Kwong; Li, Xue - In: The service industries journal 39 (2019) 1, pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
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Service recovery strategies for crowdsourced transportation : an examination of their impacts on user loyalty
Yuen, Kum Fai; Song, Simin; Li, Xue; Wang, Xueqin - In: Technology analysis & strategic management 35 (2023) 5, pp. 523-537
Persistent link: https://www.econbiz.de/10014301365