//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Is it good to be bad or bad to...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
83,817
Konsumentenverhalten
81,367
Einzelhandel
17,894
Retail trade
15,294
Privater Konsum
15,224
Private consumption
15,187
Theorie
13,288
Theory
13,082
Relationship marketing
9,544
Beziehungsmarketing
9,514
Brand management
7,853
Markenführung
7,810
USA
7,400
United States
7,018
Brand image
6,826
Markenimage
6,790
Online-Handel
6,308
Online retailing
6,293
Deutschland
6,085
Customer satisfaction
5,911
Kundenzufriedenheit
5,747
Germany
5,096
Social Web
4,907
Social web
4,905
Online-Marketing
4,639
Internet marketing
4,627
Dienstleistungsqualität
4,568
Markenartikel
4,489
Brand
4,485
Electronic Commerce
4,320
E-commerce
4,159
Schätzung
3,717
Werbewirkung
3,685
Advertising effects
3,645
Estimation
3,625
Verbraucherverhalten
3,595
Experiment
3,553
Pricing strategy
3,402
Preismanagement
3,398
more ...
less ...
Online availability
All
Undetermined
2,481
Free
749
Type of publication
All
Article
4,070
Book / Working Paper
543
Type of publication (narrower categories)
All
Article in journal
3,911
Aufsatz in Zeitschrift
3,911
Aufsatz im Buch
98
Book section
98
Graue Literatur
79
Non-commercial literature
79
Hochschulschrift
68
Arbeitspapier
60
Working Paper
60
Thesis
49
research-article
42
Conference paper
31
Konferenzbeitrag
31
Collection of articles of several authors
15
Sammelwerk
15
Bibliografie enthalten
9
Bibliography included
9
Case study
8
Fallstudie
8
conceptual-paper
6
Aufsatzsammlung
5
Collection of articles written by one author
5
Sammlung
5
Konferenzschrift
4
Mikroform
2
technical-paper
2
Amtsdruckschrift
1
Conference proceedings
1
Government document
1
Handbook
1
Handbuch
1
Reprint
1
case-report
1
more ...
less ...
Language
All
English
4,530
German
79
Russian
2
Finnish
1
French
1
Swedish
1
Author
All
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Jebarajakirthy, Charles
7
more ...
less ...
Institution
All
National Bureau of Economic Research
4
IGI Global
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
245
International journal of hospitality management
211
Journal of business research : JBR
124
The journal of services marketing
110
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Services marketing quarterly
68
Journal of travel and tourism marketing
64
The service industries journal
64
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
38
Journal of service management
36
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Psychology & marketing
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
Journal of air transport management
27
International journal of services, economics and management
26
Journal of retailing
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
Journal of Services Marketing
25
Journal of hospitality and tourism insights
24
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
International journal of retail & distribution management
21
International journal of retail and distribution management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
more ...
less ...
Source
All
ECONIS (ZBW)
4,562
Other ZBW resources
51
Showing
1
-
10
of
4,613
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.
;
Herndon, Neil C.
;
Kantak, Donna Massey
- In:
Journal of marketing channels : ... distribution …
20
(
2013
)
3/4
,
pp. 239-259
Persistent link: https://www.econbiz.de/10009792117
Saved in:
2
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
Saved in:
3
Customer satisfaction and consumer expenditure in selected European countries
Yeung, Matthew C. H.
;
Ramasamy, Bala
;
Chen, Junsong
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
4
,
pp. 406-416
Persistent link: https://www.econbiz.de/10010223383
Saved in:
4
Opportunities for craft consumption : analysis of the quality perceived by consumers
Molina, Arturo
;
Aranda, Evangelina
;
Martin, Victor J.
; …
- In:
International journal of globalisation and small …
6
(
2014
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10010483057
Saved in:
5
Quality provision under referral consumption
Navarro, Noemí
-
2008
Persistent link: https://www.econbiz.de/10003826149
Saved in:
6
Bringing them back to spend more : student foodservice experiences to satisfy their taste buds
Ali, Faizan
;
Ryu, Kisang
- In:
Young consumers : insight and ideas for responsible …
16
(
2015
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011382852
Saved in:
7
The impact of service quality and customer satisfaction on consumer spending in wineries
Lee, Kyuho
;
Madanoglu, Melih
;
Ha, Inhyuck
;
Fritz, Anisya
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 248-260
Persistent link: https://www.econbiz.de/10012483671
Saved in:
8
It's raining complaints! : how
weather
factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
9
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
Saved in:
10
Dienstleistungsqualität im Handel
Deppisch, Carl Georg
-
1997
Persistent link: https://www.econbiz.de/10000959692
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->