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~subject:"Service quality"
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Customer loyalty, retention, a...
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Service quality
Relationship marketing
25,941
Beziehungsmarketing
25,266
Consumer behaviour
8,851
Konsumentenverhalten
8,807
Customer satisfaction
5,457
Kundenzufriedenheit
5,402
Dienstleistungsqualität
3,879
Brand management
2,568
Markenführung
2,565
Deutschland
2,369
Germany
2,311
Theorie
2,241
Theory
2,236
Lieferantenmanagement
2,168
Supplier relationship management
2,167
Social Web
2,021
Social web
2,020
Marketingmanagement
1,873
Brand image
1,872
Markenimage
1,868
Marketing management
1,858
Kundenbindung
1,798
Electronic Commerce
1,700
E-commerce
1,619
Online-Marketing
1,582
Internet marketing
1,563
Kundenwert
1,491
Customer value
1,455
Kundenintegration
1,435
Customer integration
1,434
Vertrauen
1,362
Confidence
1,355
Einzelhandel
1,347
Retail trade
1,334
Brand
1,272
Markenartikel
1,262
Online-Handel
1,227
Online retailing
1,220
Customer service
1,160
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All
Undetermined
1,857
Free
600
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Article
3,336
Book / Working Paper
556
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Article in journal
3,125
Aufsatz in Zeitschrift
3,125
Aufsatz im Buch
183
Book section
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100
Thesis
80
Graue Literatur
75
Non-commercial literature
75
Arbeitspapier
47
Working Paper
47
Collection of articles of several authors
29
Sammelwerk
29
Conference paper
27
Konferenzbeitrag
27
Bibliografie enthalten
24
Bibliography included
24
Case study
23
Fallstudie
23
Aufsatzsammlung
18
research-article
16
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Konferenzschrift
5
Ratgeber
5
conceptual-paper
4
Bibliografie
2
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2
Conference proceedings
2
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2
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2
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2
Accompanied by computer file
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English
3,636
German
255
French
2
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1
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1
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1
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Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Walsh, Gianfranco
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
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European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
European Business School <Oestrich-Winkel>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
76
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Journal of the Academy of Marketing Science
23
Asia Pacific journal of marketing and logistics
22
Journal of air transport management
22
International journal of services and operations management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
21
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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Source
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ECONIS (ZBW)
3,869
Other ZBW resources
22
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1
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1
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
2
An empirical study on customer retention and customer loyalty
Alhawari, Damer
- In:
International journal of information systems and change …
7
(
2015
)
3
,
pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
Saved in:
3
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
4
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
5
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
Saved in:
6
An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce
Dwivedi, Sunita
- In:
Journal of creating value
9
(
2023
)
1
,
pp. 63-80
Persistent link: https://www.econbiz.de/10014581528
Saved in:
7
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
8
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
9
Steigerung der Dienstleistungsqualität mit Electronic-Banking : Kundenorientierung am Beispiel sächsischer Genossenschaftsbanken
Eusterbrock, Claudia
-
1999
Persistent link: https://www.econbiz.de/10000679755
Saved in:
10
Käuferverhalten bei legalen Musikdownloads : Auswahlverhalten, Qualitätsbeurteilung und
Kundenbindung
Schwenkert, Ferdinand Emanuel
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003354638
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