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Consumers’ Preferences for Mob...
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Service quality
Indien
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Journal of retailing and consumer services
231
International journal of hospitality management
194
Journal of business research : JBR
122
The journal of services marketing
107
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
74
Journal of travel and tourism marketing
65
The service industries journal
64
Cogent business & management
50
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
International journal of services and operations management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
36
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
33
Journal of service management
33
The TQM journal : the international review of organizational improvement
33
The international journal of bank marketing : IJBM
33
International journal of quality and service sciences
31
International journal of services, economics and management
31
International journal of quality & reliability management
30
Journal of air transport management
27
Psychology & marketing
27
Journal of service research
26
International journal of business information systems : IJBIS
25
Total quality management & business excellence
25
Journal of Services Marketing
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of strategic marketing
23
Managing service quality : MSQ ; an international journal
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of retailing
22
Quality management journal : QMJ
22
Global business review
21
Journal of hospitality and tourism insights
21
Journal of internet commerce
21
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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RePEc
3
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1
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
2
The quality of mobile phone services provided by Romanian operators, from consumers' perspective
Pleşea, Doru Alexandru
;
Sârbu, Roxana
;
Kato, Zoltan
- In:
Amfiteatru economic : an economic and business research …
15
(
2013
)
34
,
pp. 312-326
Persistent link: https://www.econbiz.de/10010343785
Saved in:
3
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
4
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
5
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
6
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
7
Consumer complaint behaviour in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa
;
Pérez Amaral, Teodosio
;
Gijón, …
- In:
Telecommunications policy : the international journal …
40
(
2016
)
8
,
pp. 804-820
Persistent link: https://www.econbiz.de/10011621585
Saved in:
8
A gap analysis of customer perceptions and expectations of service quality amongst mobile telephony companies in Ghana
Puni, Albert
;
Okoe, Abednego Feehi
;
Damnyag, John B.
- In:
Journal of management and strategy : JMS
5
(
2014
)
3
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010440692
Saved in:
9
Determinants of customers' intention to "Port" Mobile Phone numbers in times of proliferating use of multi-sims
Ojiaku, Obinna C.
;
Osarenkhoe, Aihie
;
Fjellström, Daniella
- In:
International economics & finance journal : (IEFJ)
16
(
2021
)
2
,
pp. 143-165
Persistent link: https://www.econbiz.de/10014285248
Saved in:
10
Customer loyalty and approach of service providers : an empirical study of mobile airtime service industry in
India
Das Gupta, Devashish
;
Sharma, Atul
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 342-364
Persistent link: https://www.econbiz.de/10003900813
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