experiences lower. Furthermore, our study is closely linked to the emerging literature of attribution bias in economics and … psychology and provides a scenario in which we can empirically test two leading theories of attribution bias. In our paper, we … restaurants on special occasions. This result can be explained by one theory of attribution bias according to which people have …

Purpose: The objective of this study was to investigate the impact of service quality dimensions on brand reputation … on brand trust and brand reputation. Research limitations/implications: – The population of the research was limited to … impact of service quality dimensions and the level of impact of each dimension on brand reputation and trust, in order to …

Purpose - The objective of this study was to investigate the impact of service quality dimensions on brand reputation … on brand trust and brand reputation. Research limitations/implications: The population of the research was limited to … impact of service quality dimensions and the level of impact of each dimension on brand reputation and trust, in order to …

. Specifically, it examines the relationship between perceived service quality, perceived website quality, and perceived reputation … quality reputation, and online purchase intention. This work furthers web-store decision makers’ understanding of the …

a firm with a low reputation to reestablish itself. But, the ability to promote can crowd out incentives for investment … at high reputations; the firm allows its reputation to decay more before it is renewed relative to a firm motivated by …