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~subject:"Service quality"
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Service quality
Relationship marketing
26,443
Beziehungsmarketing
25,768
Consumer behaviour
24,495
Hochschule
24,413
Konsumentenverhalten
24,154
Social Web
20,859
Social web
20,828
Higher education institution
20,283
Brand management
17,810
Markenführung
17,397
Customer satisfaction
15,559
Students
15,488
Studierende
15,110
Kundenzufriedenheit
13,976
Online-Marketing
13,268
Internet marketing
13,152
Brand image
11,257
Markenimage
11,145
Satisfaction
11,119
Deutschland
10,285
Zufriedenheit
9,898
Germany
9,060
Dienstleistungsqualität
8,589
Studium
7,187
USA
7,084
University education
7,028
United States
6,824
Markenartikel
5,958
Brand
5,955
Theorie
5,611
Theory
5,564
Electronic Commerce
5,114
E-commerce
4,840
Marketingmanagement
4,468
Lebensqualität
4,463
Quality of life
4,451
Marketing management
4,432
Online-Handel
4,269
Online retailing
4,258
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Undetermined
4,022
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1,522
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Article
7,493
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6,880
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169
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115
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Sammelwerk
61
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48
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48
Konferenzschrift
31
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28
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25
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16
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10
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9
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7
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Han, Heesup
38
Mattila, Anna S.
28
Prentice, Catherine
26
Prybutok, Victor R.
25
Usman, Osly
25
Sharma, Piyush
22
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
20
Wong, IpKin Anthony
17
Shahin, Arash
16
Balaji, M. S.
15
Söderlund, Magnus
15
Gil Saura, Irene
14
Gustafsson, Anders
14
Klaus, Philipp
14
Bilgihan, Anil
13
Edvardsson, Bo
13
Gong, Taeshik
13
Hyun, Sunghyup Sean
13
Marimon, Frederic
13
Patterson, Paul G.
13
Sreejesh, S.
13
Amin, Muslim
12
Grégoire, Yany
12
Hammerschmidt, Maik
12
Jang, Soocheong
12
Ali, Faizan
11
Guchait, Priyanko
11
Hollebeek, Linda D.
11
Park, Jungkun
11
Qin, Hong
11
Qu, Hailin
11
Quach, Sara
11
Roy, Sanjit
11
Sparks, Beverley
11
Torres, Edwin N.
11
Van Vaerenbergh, Yves
11
Akroush, Mamoun N.
10
Bauer, Hans H.
10
Gruber, Thorsten
10
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National Bureau of Economic Research
17
Hochschulrektorenkonferenz
16
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
European Health Care Conference <2, 2011, Hamburg>
2
Europäische Kommission
2
ANZMAC Conference <2019, Wellington>
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
CRC Press.
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Council for National Academic Awards
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Europäische Kommission / Trans-European Cooperation Scheme for University Studies
1
Europäische Kommission / Trans-European Mobility Scheme for University Studies
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Fachtagung "Human Resources - Qualitätsaspekte der Ausbildung in der Empirischen Forschung" <2015, Wiesbaden>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Großbritannien / Committee on Higher Education
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Hochschul-Informations-System
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
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Published in...
All
International journal of hospitality management
278
Journal of retailing and consumer services
274
Journal of business research : JBR
189
The journal of services marketing
163
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
154
The service industries journal
152
Journal of hospitality marketing & management
113
International journal of contemporary hospitality management
111
Services marketing quarterly
104
Journal of travel and tourism marketing
100
Service business
77
International journal of quality and service sciences
75
Journal of air transport management
75
The TQM journal : the international review of organizational improvement
75
Journal of service research : JSR
73
Tourism management : research, policies, practice
73
Cogent business & management
65
International journal of services and operations management
65
International journal of quality & reliability management
61
Total quality management & business excellence
60
Journal of service management
59
International journal of productivity and quality management : IJPQM
55
International journal of services, economics and management
55
Asia Pacific journal of marketing and logistics
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Managing service quality : MSQ ; an international journal
50
International journal of services and operations management : IJSOM
48
The international journal of bank marketing : IJBM
46
Quality management journal : QMJ
45
Journal of Services Marketing
41
Journal of service research
40
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
Marketing intelligence & planning
37
Journal of the Academy of Marketing Science
35
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
33
Psychology & marketing
33
Journal of hospitality and tourism insights
30
Journal of marketing for higher education
30
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Source
All
ECONIS (ZBW)
8,560
Other ZBW resources
214
RePEc
39
EconStor
9
BASE
5
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1
The antecedents affecting university reputation and student
satisfaction
: a study in higher education context
Qazi, Zubaida
;
Qazi, Wasim
;
Raza, Syed Ali
;
Yousufi, …
- In:
Corporate reputation review
25
(
2022
)
4
,
pp. 253-271
Persistent link: https://www.econbiz.de/10013463268
Saved in:
2
The role of
satisfaction
in alumni perceptions and supportive behaviors
Stephenson, Amber L.
;
Yerger, David B.
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 299-316
Persistent link: https://www.econbiz.de/10011398026
Saved in:
3
Student customer experience : a systematic literature review
Dropulić, Branka
;
Krupka, Zoran
;
Vlašić, Goran
- In:
Management : journal of contemporary management issues
26
(
2021
)
2
,
pp. 211-228
Persistent link: https://www.econbiz.de/10013502494
Saved in:
4
Factors affecting Jordanian consumer loyalty toward cellular phone brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
5
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
6
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
7
Investigating the role of customer brand engagement and relationship quality on brand loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
8
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
9
PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad
;
Thurasamy Ramayah
;
Syamsulang Sarifuddin
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
Saved in:
10
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
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